Campus Store FAQs

General FAQ

• Is your store open?

  Yes, the Campus Store is open for in-store shopping.  Please be sure to check our store information & hours page prior to visiting.  

  Please note: The Health Science store (previously located in HSC 1G1) permanently CLOSED.  All of the materials you need for your courses as well as HSC crested clothing and gear are available at the Campus Store GHB101.

  Contact the Chemistry Stores for lab supplies:  https://chemistry.mcmaster.ca/research/lab-stores/

   

• Where can I find the items I use to purchase through the Health Science Campus Store?

  One-stop shopping is available through our the Campus Store (Gilmour Hall Lower Level).  The Health Science Store (HSC 1G1) has permanently closed and all of the Health Science related items have relocated to the Campus Store, GHB101.

   

• What are your hours?

  A full listing of store hours and information can be found online at https://campusstore.mcmaster.ca/information/hours/

• What is your return/exchange policy?

  Our refund and exchange policy can be found here.

• Where are you located?

  The Campus Store is located on the lower level of Gilmour Hall (building 20 - room B101), adjacent to the student centre (to the west). Our entrance shares patio space with both the Student Centre and Mills Library, and we are located underneath the large BOOKSTORE sign running down the front of Gilmour Hall. 

  Here is a map of the campus. Be sure to check our hours of operation to ensure the store is open prior to visiting

• Do you have a service window?

  Yes, our service window is located in the vestibule of the exterior entrance to the Main Campus Store located on the lower level of Gilmour Hall. Please check our hours of operation prior to visiting campus to ensure this service is open.  Please bring all Refunds and exchanges to our service window for assistance.

• Do you offer curb-side pick-up?

  Unfortunately, we do not offer curbside pick-up, but we do offer Click & Collect pick-up at our service window located inside our exterior entrance.  We also accept exchanges and returns at this window as well.

  Unable to visit campus?  Distance learning? Place an order online using our Click & Ship service (shipping charges will apply).

• Do I have to pay for parking?

  All visitors to campus will need to pay to park. Daily rates for parking and a parking map can be found online at the parking website.

• Can you give me directions to your store by car?

  Directions are available online. The Campus Store is located in the basement of Gilmour Hall, immediately adjacent to the student centre. Be sure to check our hours of operation to ensure the store is open prior to visiting.

• What bus do I take to get to the store?

  The HSR (Hamilton Bus Service) has an excellent trip planner available. Be sure to check our hours of operation to ensure the store is open prior to visiting.

• Can I get a gift receipt?

  You can request a gift receipt when placing an order online or when paying for an order in store. A gift receipt will enable the recipient of the gift to make sizing exchanges if necessary. In order to streamline operations, this service is not available online during term start-up.

• Do you sell gift cards?

  Yes, the Campus Store sells gift cards in-store and online. Campus Store Gift Cards with scratch-off pins can be used to purchase merchandise, both in-store and online. Cards sold within the past 5 years have been produced with a scratch-off pin, which is used to verify the card's validity online. Customers who have older gift cards without the scratch-off pin will have to visit one of our physical stores in person to use it.

• Can I buy gift cards online?

  Campus Store gift cards can be purchased online. Campus Store Gift Cards with scratch-off pins can be used to purchase merchandise, both in-store and online. Cards sold within the past 5 years have been produced with a scratch-off pin, which is used to verify the card's validity online. Customers who have older gift cards without the scratch-off pin will have to visit one of our physical stores in person to use it.

• Do you sell stamps?

  When our physical store is open, we sell packages of stamps (Canadian, US & International) at our cash desks.

• Do you give discounts to employees and/or alumni?

  No, the Campus Store does not offer a standard discount to students, employees or alumni. We do offer sales and discount offers throughout the year, be sure to follow-us on social media (@maccampusstore), so you are aware of these events. We also offer discounts on bulk purchases. The McMaster University Campus Store is a self-supporting, non-profit organization, fully owned and operated by the University. Sales from the Campus Store support all operational costs, and additional contributions made to the University in support of student success.

• Can I talk to someone before placing my order?

  We offer a live chat option to assist customers. When the chat is not live, we will link to relevant FAQ's, also providing avenues to connect with our staff via inquiry forms. The chatbox is conveniently located at the bottom right-hand side of each page on the Campus Store website.

• I'm a sponsored student; how do I get my textbooks?

  The Student charge account is the recommended payment method for sponsored students to obtain any course materials. The ability to charge to a student account is automatically enabled for all McMaster students once they are registered. This account allows charges from the Campus Store to a maximum of $1500 both in-store and online. Students are responsible for providing their sponsor with detailed receipts, if required, as only the total of the charges appears in the student account.

  For students, the use of the student account ensures they have immediate access to their course materials, and for the sponsoring agency, it simplifies the process as they only have one point of contact at the University for financial matters instead of having to deal with multiple offices. For more information on student charge accounts, visit our Student Card FAQ page.

  Sponsored students who are not registered McMaster students, i.e. MoMac students, cannot charge to their student account, so they will need to make alternate arrangements with their sponsor.

  If you require additional information about obtaining course materials for sponsored students, please email campusstore@mcmaster.ca

• I've lost my gift card, can I get a replacement?

  Gift cards are the same as cash and typically cannot be replaced. If you do lose your card please reach out to the Campus Store at campusstore@mcmaster.ca, and we will investigate further.

Health Science FAQ

• I'm taking a Health Science course, where can I purchase Health Science related merchandise?

  One-stop shopping is available through the Campus Store, located on the lower level of Gilmour Hall (GH B101).  Our Health Science store (previously located in HSC 1G1) is permanently CLOSED.   The Campus Store features all of the materials you need for your courses as well as HSC crested clothing and gear.

  For lab supplies, visit the Chemistry Store:  https://chemistry.mcmaster.ca/research/lab-stores/

• Do you rent medical equipment?

  No, unfortunately, we do not rent medical equipment.

• Do you sell stethoscopes or other equipment required for my course?

  Yes, we offer a selection of stethoscopes, diagnostic equipment and other supplies required for your course.  These can be ordered online and are also available for in-store purchase at the Campus Store - Gilmour Hall lower level (GH B101).

• Do you carry the scrubs I need for my course?

  Yes, we carry a full selection of scrubs for your course. Just a reminder that there is a mandatory scrub colour for each program. We also have some tips for buying scrubs.  Scrubs can be ordered online and are also available for in-store purchase at the Campus Store - Gilmour Hall lower level (GH B101).

• What should I keep in mind when purchasing scrubs?

  We have some great tips for buying scrubs.Information also includes an overview of the mandatory scrub colour for your program.

• I'm attending Mohawk, where do I purchase my uniform program badge?

  We carry all of the Mohawk uniform badges. These are also available for purchase in our Campus Store, located on the lower level of Gilmour Hall (Room B101).  Having difficulties locating the Campus Store?  Check out the University's campus map.

• Can I get my lab coat embroidered?

  Details for ordering a personalized lab coat can be found here.

• Do you have Toronto Notes?

  Yes we carry the Toronto Notes for 2024.

• Where do I find textbooks for Health Science courses?

  Visit https://campusstore.mcmaster.ca/textbooks/search and select McMaster Health Sciences in the first drop-down menu to view the Health Science course options for McMaster.

  You can build your full list of required materials by adding each of your courses and selecting Find my Textbooks.  You can order online or shop in person for these materials at the Campus Store, located on the lower level of Gilmour Hall (GH B101).  

• Where do I find textbooks if I'm a Mohawk student?

  Visit https://campusstore.mcmaster.ca/textbooks/search and select McMaster Mohawk College to view the course options for classes usually taught on the McMaster campus.

  You can build your full list of required materials by adding each of your courses and selecting Find my Textbooks.  You can order online or shop in person for these materials at the Campus Store, located on the lower level of Gilmour Hall (GH B101).  

  Any course generally taught at the Mohawk College campus can be found online at the Mohawk Bookstore.

• Why can't I buy items in the Main Store if I'm authorized to use a research account in Scientific Stores?

  In order to purchase at the Campus Store, you must be the research account holder or authorized delegate with some knowledge of the applicable eligibility rules.  Speak to your Office Administrator if you think you should be an authorized delegate on a research account.

   

Webstore FAQs

General Webstore Questions

• How long will it take to process my web order?

  Order turn around timelines are based on order volumes. Online orders are typically processed and shipped in 1 to 2 business days during regular operations. At term start-up, this period can extend to 2 to 4 business days from the time your order is placed until it is shipped or ready for pick-up. During the term start-up, we add additional web order fulfillment staff to the process to reduce wait times due to high a high volume of incoming orders. Throughout the process, you will receive automated communications that provide updates on your order.

  All Campus Store staff are all working diligently to process orders as quickly as possible. We ask for your patience during this time, and we are doing everything possible to expedite the processing of your order.

  Unable to visit campus?  Distance learning? Please place an order online using our Click & Ship service (shipping charges will apply).

• How do I make sure I order the right size?

  We've been working diligently to add sizing charts to many of the garments featured online. Please be sure to measure yourself before placing your order. A variety of manufacturers produce our garments, so sizing varies across our product line-up. Just because you fit into a medium in one garment does not mean that you fit into a medium in all of our other garments. If a sizing chart does not exist, please feel free to connect with our merchandise buyers by filling out an inquiry form.

• My order arrived damaged, what can I do?

  Please fill out a web order inquiry form. Be sure to take photos of any damage to the packaging as well as photos of the damaged merchandise itself. The staff member following up on your inquiry will request these images as they are used in our discussions with the shipping company.

• Can someone else pick up my web order, or does it have to be me?

  Yes, someone else can pick up your order on your behalf. The person picking up the order will need a copy of your web order confirmation. They will also need to show their valid student card or government-issued photo I.D.  Please check our store hours to ensure the service window is open prior to visiting campus.

• How can I track my order?

  As soon as a shipping label is generated for your order, you will receive an email with tracking information. You may need to wait up to 1 business day before this tracking number is live in the carrier's tracking software. Items are often not scanned by the carrier until they reach the depot.

• If I selected pick-up how long will you hold my web order for?

  Items will be held for pick up for 30 days from the date of the initial notification. If you are unable to pick up your purchase within 30 days of the initial notification, please fill our web order inquiry form, and we will extend the hold to a maximum of 60 days. After 60 days and a minimum of two contact attempts by Campus Store staff, the order will be considered abandoned. Please note that the refund policy & associated timelines apply.

  Unable to visit Campus? Distance learning?  Please place an order online using our Click & Ship service (Shipping charges will apply).

• My order has not arrived yet, how long is the wait?

  Order turn-around timelines are based on order volumes. During the term start-up, we add additional web order fulfillment staff to the process to reduce wait times due to a high volume of incoming orders. Throughout the process, you will receive automated communications that provide updates on your order. These include:

  • Confirmation that we’ve received your order with order details.
  • Confirmation that your order has been processed through our point of sale system, which will include a digital receipt for your purchase. If you opted to pick up your order, this email will also contain pick-up details.
  • If you selected the shipping option, you will receive an additional confirmation once the shipping label has been printed, along with tracking details for the shipment.

  If there are no issues with an order, the average turn-around time for processing orders during slower periods is 1 to 2 business days until the order is shipped or ready for pick-up.

  During term start-up, this processing timeline is extended to 2 to 4 business days until an order is shipped or ready for pick-up.   All Campus Store staff, including additional student staff, are all working diligently to process orders as quickly as possible. We ask for your patience during this time, and we are doing everything possible to expedite the processing of your order.

  Once shipped, the order is handed over to the delivery company, and delivery turnaround is based on their timelines; we ship goods via Purolator in Canada (except for PO box and some rural addresses that can only be sent via Canada Post). We ship all U.S. and International orders via DHL.

• How can I pay for books for my son/daughter/grandchild?

  You will need to know what courses they are enrolled in, so you will need to work with them to build their booklist and purchase books. You can pay for these using your credit card but have them shipped to the student. It is possible to enter a different shipping address if the student does not live with you.

• How do I know if my web order went through?

  As soon as you successfully place your order, an email confirmation is sent to the email address that you provided. Occasionally these may end up in your spam folder, so we recommend checking there if it's not in your inbox. If you cannot locate the confirmation email for your order please reach out to us via our online chat in the bottom right-hand corner of this webpage.  We will need the first and last name on the order as well as the email address the order was placed with.

• What is click & collect?

  Click & Collect is when you place an order online for pick up in-store.  Save time by ordering your books & other merchandise online and we'll pick and pack your order for you at no extra charge.

  We ask that you pick up your order in a timely fashion, so we have room to store other incoming orders. Please confirm that our Click & Collect service is open prior to visiting.

  Unable to visit campus?  Distance learning? Please place an order online using our Click & Ship service (shipping charges will apply).

• Do you sell gift cards online?

  Yes, we sell gift cards online. Campus Store Gift Cards with scratch-off pins can be used to purchase merchandise, both in-store and online. Cards sold within the past 5 years have been produced with a scratch-off pin, which is used to verify the card's validity online. Customers who have older gift cards without the scratch-off pin will have to visit the store in person to use their card.

• My order is on backorder/special order; How long is the wait?

  It depends on where the publisher is located and whether they have the book in stock. Books available from Canadian suppliers arrive in about ten days. Books that aren't in stock can take several weeks to arrive. If there will be a long delay in getting the book, we will contact you to confirm that you still want to place the order.

• I've checked my spam filter and cannot find any emails from the Campus Store.

  We offer a live chat option during business hours to assist customers. The chatbox is conveniently located at the bottom right-hand side of each page on the Campus Store website. Please reach out to us if you cannot find any order confirmation emails from the Campus Store.

Digital Materials

• If I purchase an e-text or access code online, do I get access to the materials immediately?

  As soon as you complete your purchase of digital materials on the Campus Store website, you will receive an email with instructions for downloading and activating the item that you've purchased, giving you immediate access to these materials. As soon as the charge has been processed against your credit card, you will receive a second email with a digital copy of your receipt. This receipt includes the same information related to activating the materials you have purchased.

• Where is my e-text or access code?

  After completing your purchase online, the redemption code is emailed to the address you provided on your web order with instructions on how to redeem your publisher's e-text (access) code.  If you do not receive this email, please check your spam folder.  If the redemption code email is still not found, please reach out to us using the online chat feature at the bottom of each webpage on the Campus Store website.  We will need your first and last name along with the email address that you made the purchase with.

  If your e-text or access code is packaged with physical materials, then it will arrive as part of your physical order.

   

• How do I access my e-text or access code?

  After completing your purchase online, the redemption code is emailed to the address you provided on your web order with instructions on how to redeem your publisher's e-text (access) code.

  Here is a video that walks you through the process of redeeming your Campus Store digital access code.

• I've lost my publisher access code, what can I do?

  The redemption code provided by the Campus Store is redeemed at the Campus eBookstore website. In order to finalize this redemption, you had to set-up an account at Campus eBookstore. If you log in to this account, you can view a list of the access codes and e-texts currently registered to you, along with all relevant details. You can log in here. Can't remember your password? You can request a password reset on this site.

• I can't find my Campus Store redemption code for my e-text or access code

  After completing your purchase online, the redemption code is emailed to the address you provided on your web order with instructions on how to redeem your publisher's e-text (access) code. When the purchase is processed, you will have received a second email with your receipt attached. The redemption code is also printed on this receipt. Be sure to check your spam folder for emails from the Campus Store as your computer may have flagged them as spam.

Shipping

• What shipping options are available?

  We ship orders in Canada via Purolator.

  If we are shipping to a P.O. box or some rural addresses where Purolator does not deliver, we ship the order via Canada Post.

  Purolator is the faster of the two methods.

  We ship U.S. and International orders via DHL, and their delivery timeline is one of the best for deliveries abroad

• Do you offer free shipping?

  There are currently no free shipping offers.  Rates for shipments in Canada, the U.S. and International are available.

• How much does shipping cost?

  Rates are available for Canada, the US and International shipments.

• How do you ship? What is the fastest shipping method I can have?

  We ship orders in Canada via Purolator.

  If we are shipping to a P.O. box or some rural addresses where Purolator does not deliver, we ship the order via Canada Post.

  Purolator is the faster of the two methods.

  We ship U.S. and International orders via DHL, and their delivery timeline is one of the best for deliveries abroad

• Do you ship internationally?

  Yes, and we ship all international orders via DHL. International orders will be initially charged a fee of $175 for shipping. If the final shipping charge is greater you will be contacted to authorize the additional charge. If the final shipping charge is less $175 you will be charged the lower fee. A customs or import duty is a tariff or tax imposed on goods that are transported across international borders. Duties are set by the country that the order is being delivered to and may differ based on the products being ordered. We would recommend reaching out to the organization responsible for assessing duties for your particular country so you have an understanding of how this cost is calculated and an estimate of what additional funds you will have to pay, if any, to clear the merchandise through customs. You will not be assessed any Canadian taxes on your order.

• My class starts in one week; I live internationally, what do I do?

  If there are digital options available, you would have access to them immediately after purchase. Physical course materials are shipped via DHL, and delivery timelines vary based on the final destination.

• What are the international duties, taxes etc. that I have to pay?

  Duties are set by the country that the order is being delivered to and may differ based on the products being ordered.

  We would recommend reaching out to the organization responsible for assessing duties for your particular country.

  You will not be assessed Canadian taxes on your order.

• Who pays the shipping for an incorrect order?

  If the Campus Store has sent the wrong item when packing your order or if the Instructor has dropped a book from his course (to be confirmed by Instructor), then the store will provide you with a prepaid return shipping label so you can send the goods back to us.  To request a prepaid shipping label, please fill out a web order inquiry form.  

  For all other purchases, you are responsible for covering the cost of shipping the goods back to the store or for bringing the return to our service window during our hours of operation.  In the case of an exchange, the store will cover the cost of shipping any replacement goods back to you.

  1. Prior to returning your item, please review our refund policy to ensure the goods are eligible for a refund and that you are within the return timelines. If shipping a textbook, your box must be postmarked on or before the refund deadline. Anyone shipping an item back to us that is not refundable, as per the information provided on this page, will not receive a refund. These items may be picked up at our Click & Collect location, or you may pay to have them shipped back to you.
  2. If living locally, you can visit us on campus during our hours of operation.
  3.  If you cannot visit us in person, you are responsible for the packing and shipping of the merchandise back to the store: McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8. We recommend that you use recorded (trackable) delivery to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).
  4. Return timelines for purchases made through the Campus Store website are calculated from the date you receive the goods to the date that your return package is postmarked. All of the return timelines noted above apply to online orders, so please make a note of these when placing your order. Any returns falling within the guidelines are gladly accepted. Shipping costs are NON-REFUNDABLE.

Changes to an Existing Order

• I ordered the wrong item; how can I change my order? I haven't received a shipping confirmation yet.

  If you haven't received an email letting you know that we've processed your order (with your receipt attached), then we may be able to cancel an item off your order. Please reach out to us via the chatbox on the Campus Store website so we can assist you. It's located in the bottom right-hand corner of each page – https://campusstore.mcmaster.ca. Orders are preauthorized for a specific dollar amount, so we will not be able to add a new item to your order if it exceeds the amount of the item being cancelled. In this case, you have two options; cancel the one item off the existing order and reorder that item or cancel the entire order and place a reorder for all items.

  Once an order has been processed through our point of sale system, it has been packaged, and items cannot be removed. Once you receive your order you can opt to return the item that you ordered:

  1. Prior to returning your item, please review our refund policy to ensure the goods are eligible for a refund and that you are within the return timelines. If shipping a textbook, your box must be postmarked on or before the refund deadline. Anyone shipping an item back to us that is not refundable, as per the information provided on this page, will not receive a refund. These items may be picked up at our Click & Collect location, or you may pay to have them shipped back to you.
  2. If living locally, you can visit us on campus during our hours of operation. 
  3.  If you cannot visit us in person, you are responsible for the packing and shipping of the merchandise back to the store: McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8. We recommend that you use recorded (trackable) delivery to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).
  4. Return timelines for purchases made through the Campus Store website are calculated from the date you receive the goods to the date that your return package is postmarked. All of the return timelines noted above apply to online orders, so please make a note of these when placing your order. Any returns falling within the guidelines are gladly accepted. Shipping costs are NON-REFUNDABLE.
• How do I make changes to an order I've already placed?

  If you haven't received an email letting you know that we've processed your order (with receipt attached), then we can cancel an item off your order. Please reach out to us via the chat platform on the Campus Store website.

  Orders are preauthorized for a specific dollar amount, so we will not be able to add a new item to your order if it exceeds the amount of the item being cancelled. In this case, you have two options; cancel the one item off the existing order and reorder that item or cancel the entire order and place a reorder for all items. Once an order has been processed through our point of sale system, it has been packaged, and items cannot be removed. Once you receive your order you can opt to return the item that you ordered:

  1. Prior to returning your item, please review our refund policy to ensure the goods are eligible for a refund and that you are within the return timelines. If shipping a textbook, your box must be postmarked on or before the refund deadline. Anyone shipping an item back to us that is not refundable, as per the information provided on this page, will not receive a refund. These items may be picked up at our Click & Collect location, or you may pay to have them shipped back to you.
  2. If living locally, you can visit us on campus during our hours of operation. 
  3.  If you cannot visit us in person, you are responsible for the packing and shipping of the merchandise back to the store: McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8. We recommend that you use recorded (trackable) delivery to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).
  4. Return timelines for purchases made through the Campus Store website are calculated from the date you receive the goods to the date that your return package is postmarked. All of the return timelines noted above apply to online orders, so please make a note of these when placing your order. Any returns falling within the guidelines are gladly accepted. Shipping costs are NON-REFUNDABLE.
• The item I want is out of stock; what do I do now?

  If it's a textbook, you will be able to see if the book has been reordered. Delivery timelines depend on where the publisher is located and whether they have the book in stock. Books available from Canadian suppliers arrive in about ten days. Books that aren't in stock can take several weeks to arrive. Usually, the course materials buyers will include an estimated arrival date in the book comments that display on the site. In many cases, we also offer digital alternatives to printed materials, and this may be an option that you wish to explore.

  If it's a non-textbook item, then the website will update when new stock arrives.

  If you have specific questions about the status of a textbook you can fill out our course materials inquiry form. for inquiries on all other products fill our our merchandise inquiry form.

Returns, Exchanges & Refunds

• What is your return/exchange policy?

  Our refund and exchange policy can be found here.

• I want to exchange the item that I purchased for a different size/colour?

  Prior to exchanging your item, please review our refund policy to ensure the goods are eligible and that you are within the stated timelines.

   

  In-Person Exchange:

  1. Place an order for the new item you would like to purchase and select pick-up at service window.
  2. Wait to receive your pick-up notification via email.
  3. Check our hours of operation to ensure our Click & Collect service is open.    
  4. Proceed to the Campus Store with the items you would like to return from your original order along with your receipt. Also, remember to bring your click & collect pick-up notification for your new order
  5. Upon arrival, please follow all COVID protocols.
  6.  We will refund the original item for you at our service window and have your new order ready for pick-up at our click & collect location.

   

   

  Expedited Shipping Exchange:

  1. Fill out a web order inquiry form with the details of what you would like to exchange. Note: You will need to reorder this item in the correct size/colour on our website, but we will provide you with a free shipping promo code so that you don’t have to pay for shipping on this order.
  2. In the case of an exchange, you are responsible for the packing and the shipping of the merchandise back to the store:
     McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8.
  3. We recommend that you use recorded delivery to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email). We will process a refund for this item upon receipt of the goods.

   

   

  Shipping Exchange of Items Received as a Gift:

  1. When receiving a gift, you did not make the original purchase and, therefore, would not benefit from a refund, eliminating the expedited exchange process. When exchanging a gift, the process is slower as we need to wait for the original goods to arrive back at the store prior to shipping out your exchanged item(s). Please fill out a gift receipt exchange form so that we can confirm that the item(s) are in stock prior to you shipping the items back.
  2. Once we confirm that we have the item(s) in stock, you are responsible for the packing and the shipping of the merchandise back to the store:
     McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8.
     We recommend that you use recorded delivery to return items to us as the goods are your responsibility until we receive them.
  3. Please include a copy of the gift receipt along with a copy of the email correspondence with the Campus Store, authorizing the exchange.
  4. Once we receive your shipment, we will send the exchanged item out to you, covering the cost of shipping.

   

• I want to return what I ordered; how do I go about doing this?

  For Returns, you are responsible for covering the cost of shipping the goods back to the store. In the case of an exchange, the store will cover the cost of shipping any replacement goods back to you (see exchanges below).

  1. Prior to returning your item, please review our refund policy to ensure the goods are eligible and that you are within the return timelines. If shipping a textbook, your box must be postmarked on or before the refund deadline.
  2. If living locally, you can visit us on campus and during our hours of operation.  See store return information below. 
  3. If you cannot visit the campus, you are responsible for the packing and shipping of the merchandise back to the store: McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8. We recommend that you use recorded delivery (package tracking) to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).
  4. Return timelines for purchases made through the Campus Store website are calculated from the date you receive the goods to the date that your return package is postmarked. All of the return timelines noted above apply to online orders, so please make a note of these when placing your order. Any returns falling within the guidelines are gladly accepted. Shipping costs are NON-REFUNDABLE.

   

  Campus Store In Person Returns

  Gilmour Hall lower level (GH B-101), GPS Coordinates: 43.26320456736503, -79.91851676891689.

  Campus Store Merchandise purchased in person, online or at pop-up shops around campus can be returned at our Campus Store service window located inside our exterior entrance on the lower level of Gilmour Hall. Please be sure to check our hours of operation before visiting to ensure we are open.

  If driving to campus, the closest parking lot to our service window is Lot "B," adjacent to the McMaster Student Centre. This lot fills up quickly, so space may not be available; feel free to use any lot that offers visitor parking. For parking rates and additional parking details, please visit the Parking Services website.

  From parking lot "B," the Campus Store exterior entrance is located behind the Student Center (to the west) in the basement of Gilmour Hall. It shares patio space with both the Student Centre and Mills Library, and there is a large BOOKSTORE sign running down the front of Gilmour Hall just above the Campus store exterior entrance in which the service window is located.

• There was an error with my order

  If an item is missing from your order, be sure to check if you've been charged for it. If we have an issue with stock availability, we may have removed an item from your order. We do our best to reach out to customers regarding this but may have missed sending you an email. If an item does not appear on your receipt, then you have not been charged for it.

  Frames are shipped directly from the manufacturer and take 4 to 6 weeks to arrive. Merchandise ordered with frames is shipped separately from the store and normally arrives well in advance of your frame shipment. Don't worry, we have your frame shipment all organized, and you will receive an updated tracking number once the frame ships.

  Any error with your order must be reported within three (3) business days.  Please reach out to us using our web order inquiry form with details or the error and we'll contact you to resolve the issue.

• My Instructor has dropped the course materials that I purchased from their course.

  If your Instructor has dropped a book from their course, then the store will provide you with a prepaid return shipping label so you can send the goods back to us. Please fill out our web order inquiry form with details of the materials affected and we will contact the Instructor of the course to confirm.

  If you’ve dropped a course or no longer require a book, but the book is still associated with the course, then you are responsible for covering the cost of shipping the book back to the store.

• I want to return a gift that was sent to me, how do I return it?

  If you would like to return a gift that has been sent to you, you will need to ship the item back to the Campus Store, or if living locally, bring it back to our service window. Please note that when a gift is refunded, the credit will be processed against the original card, in this case, compensating the person that originally purchased the gift. If the gift is a garment and sizing is the issue, then you can return the item, requesting a different size garment. If shipping is involved, the Campus Store will cover the cost of sending the correct size garment back to you. Please note that we can only do exchanges for items that are the dollar value as the item originally purchased.  Details on exchanging your gift can be found in our refund policy.

  If you decide you want to return your gift:

  1. Prior to returning your item, please review our refund policy to ensure the goods are eligible and that you are within the return timelines. If shipping a textbook, your box must be postmarked on or before the refund deadline.
  2. If living locally, you can visit us on campus during our hours of operation. 
  3. If you cannot visit the campus, you are responsible for the packing and shipping of the merchandise back to the store: McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8. We recommend that you use recorded delivery (package tracking) to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).
  4. Return timelines for purchases made through the Campus Store website are calculated from the date you receive the goods to the date that your return package is postmarked. All of the return timelines noted above apply to online orders, so please make a note of these when placing your order. Any returns falling within the guidelines are gladly accepted. Shipping costs are NON-REFUNDABLE.
• When will I receive a refund for my online purchase?

  Refunds processed in-store will generally take 2 to 3 business days to be refunded to the original card.

  If you are shipping a return back to us, the refund will be processed upon our receipt of the physical goods and will appear on your card within 2 to 3 business days.  Shipments arriving at campus may take a few days to make their way to the Campus Store if delivered to Central Receiving v.s. Campus Store receiving, potentially adding 2 to 3 business days to the timing noted above. 

• Can I return my textbook?

  E-texts and access codes are not refundable.

  Refund deadlines for physical textbooks are based on the drop and add deadlines published for the University and are outlined on our refund policy page.

  Our full refund and exchange policy can be found here.

• Can I return an E-Text?

  E-Texts and access codes are not refundable. Our refund and exchange policy can be found here.

• Can I return this text if it's not in the shrink wrap?

  Unfortunately no. Packages that are shrink-wrapped cannot be returned if they are opened. Our refund and exchange policy can be found here.

• I want to return my order, but it is past the deadline to return; what can I do?

  Unfortunately, once the refund deadline has passed, we can no longer refund your purchase.

• Was my web return received at the store?

  Shipment tracking is done by the carrier. If shipping goods back to us, at your cost, you may want to select a package tracking option. Prepaid return labels provided by the store can be tracked.

• I've been charged twice for my web order, how do I get a refund?

  When you place your order online, the Campus Store pre-authorizes the amount of the purchase to your credit card. This is not an actual charge against your card and typically appears in the authorized area on your banking app. We only process this charge once all the goods in your order have been picked, and your order is ready to be processed. Once processed, you will see this charge move to the posted area on your banking app. Some banks have a brief overlap period where the actual charge and the pre-authorization will both appear at once, but the pre-authorization should disappear within 24 hours. If you have two charges for the Campus Store in the same amount appearing in the posted section of your banking app and they have been there for 24 hours or more, then please reach out to us using our web order inquiry form.

Payment Related

• My payment is not going through.

  The Campus Store website accepts Visa, Visa Debit, MasterCard, Debit Mastercard, student account charges and Campus Store gift cards online. If you have issues paying with your credit card, we recommend placing the charge on your student account.  To charge to a student account, you must be enrolled in the current or future terms in the first 90 days of the term; thereafter, you must be enrolled in future terms.  If you are enrolled in a current or future term, and your student account will not accept the charge, please contact studbill@mcmaster.ca, or if your student account is not set up to accept charges please contact arteam@mcmaster.ca.

  If you are charging on your student account and receive an error message "Student Credit is on Hold" or "Student Charge over $1,500 Limit," you can reach out to studbill@mcmaster.ca for more details. If you are over your credit limit, you will need to pay down your account before charging privileges are reinstated (please note that the application of this payment and the removal of this block may take a few days). If your student account is not set up to accept charges, reach out to arteam@mcmaster.ca to be set up.

• Why can't I use debit to pay online?

  The Campus Store website does not accept debit cards online; at this time, only credit cards, student cards and Campus Store gift cards can be used to pay for online orders.

• My credit card was charged twice, what do I do?

  When you place your order online, the Campus Store pre-authorizes the amount of the purchase to your credit card. This is not an actual charge against your card and typically appears in the authorized area on your banking app. We only process this charge once all the goods in your order have been picked, and your order is ready to be processed. Once processed, you will see this charge move to the posted area on your banking app. Some banks have a brief overlap period where the actual charge and the pre-authorization will both appear at once, but the pre-authorization should disappear within 24 hours. If you have two charges for the Campus Store in the same amount appearing in the posted section of your banking app and they have been there for 24 hours or more, then please reach out to us using our web order inquiry form.

• What payment issues can cause my order to be delayed?

  We preauthorize your payment, so unless your card is flagged as lost or stolen, there shouldn't be an issue with processing the payment. If you closed the order window before you saw a confirmation on the webpage that your transaction was successful, this might mean that the approval did not flow back to our site. As soon as you successfully place your order, an email confirmation is sent to the email address that you provided. This confirmation notifies you that your order was successfully placed. Occasionally these may end up in your spam folder, so we recommend checking there if it's not in your inbox. If you did not receive this confirmation email, please feel free to reach out to us via our web order inquiry form, and we can confirm the status of your order.

• Can I pay for my online order with a gift card?

  Campus Store Gift Cards with scratch-off pins can be used to purchase merchandise, both in-store and online. Cards sold within the past 5 years have been produced with a scratch-off pin, which is used to verify the card's validity online. Customers who have older gift cards without the scratch-off pin will have to visit one of our physical stores in person to use it.

McMaster Custom Merchandise FAQ

• Can the Campus store create custom garments?

  We are only able to produce customized garments for orders of 15+ units with the same logo. More information is available online.

• Can bulk orders be placed through the store?

  Yes, details can be found online at http://campusstore.mcmaster.ca/crested.

• What can we customize?

  Our crested team works with an extensive network of manufacturers that offer thousands of crested products. We encourage you to reach out to crested@mcmaster.ca to discuss your project. Please provide us with an idea of what you're looking for, or a budget/theme for your event, and we'll offer some creative and competitively priced options.

• Can I customize single items?

  No, unfortunately, our suppliers have minimum order quantities for decorated garments. A minimum order of 15 units per garment, featuring the same logo is required. If you gather a group of students together wanting to order the same garment, you can reach out to our crested team about a group order at http://campusstore.mcmaster.ca/crested.

• Can you help with artwork to follow the University's guidelines?

  If you place an order with crested@mcmaster.ca, we will assist you in creating artwork that adheres to the University's branding guidelines.

• How do I pay for my order?

  Orders need to be paid in full before they will be put into production. You can prepay for your group order using a credit card or cash at one of our registers, or provide us with a University account and employee ID number that the sale can be processed against when it arrives in the store.

  Groups can also reach out to the crested team to make payment arrangements at crested@mcmaster.ca

• I have collected orders from my group/class/team - what do I do now?

  Submit your orders to crested@mcmaster.ca. Just a reminder that you will need to meet minimum order quantities for each of the items on your order. You will also need to pay for your order in full and approve all artwork before the order can be moved into production.

• I ordered custom items, how long is the wait?

  Production time depends on the product and quantity, but generally, orders are fulfilled in around two to three weeks. The crested team should have provided you with an estimated order timeline at the point the order was placed, if not feel free to follow-up directly with the team at crested@mcmaster.ca.

• My custom embroidery is incorrect on my items; what can I do?

  Please double check your order confirmation to ensure that you entered the information correctly when placing your order online. If the embroidery does not match your order confirmation, please reach out to the crested team at crested@mcmaster.ca

• The deadline for ordering my crested item has ended, what can I do?

  You can reach out to the crested team at crested@mcmaster.ca to see if the order has been moved into production. If not, you may be able to add an item to the order. Once the order has been moved into production, no additional items can be added. You may want to speak with your group coordinator to see if they plan on doing any additional orders in the future.

Technology FAQs

Ink & Toner

• Can I get printer ink & toner?

  Yes, the ink & toners that we have in stock are available for purchase on our website under the technology tab.

• My printer ink is not in your store (or on your website), can I order it in?

  You can email our technology buyer with the brand and model of your printer or the cartridge number that you would like to order.

Licenses & Software

• Does the Campus Store sell software licenses?

  The Campus Store technology department currently sells Trend micro and SPSS licenses online.

  We can also provide licenses for Adobe, Corel Draw and NVivo by special order - please fill out an inquiry form for pricing and order details.

• Do you offer Microsoft Office?

  All staff and faculty at McMaster qualify for a free Microsoft Office 365 subscription, which includes free downloads of the Office Applications for Windows and Mac. 

  For all Undergraduate and Graduate Students currently enrolled at McMaster,  Microsoft Office 365 is free, including all affiliate campuses (Conestoga-McMaster and Mohawk-McMaster)..

  Visit - the UTS website

  The Campus Store is unable to sell Microsoft licences for personal use.

• Can I have the new Windows 10 Pro installed?

  Windows 10 falls under the University's Microsoft License.  For more information visit https://uts.mcmaster.ca/services/computers-printers-and-software/software-licensing/windows/

• How do I access the license I just purchased?

  Your redemption information is printed on your receipt. If you've already redeemed your code with Campus eBookstore, Log into your account for information on your license, including the activation code.

  If you can't remember your password, you can reset it using the tool located on their website.

• I am a McMaster Student, can I purchase any Adobe license?

  Our McMaster Adobe VIP account is currently only set up for Staff and Faulty; therefore, for any personal purchase, please visit the Adobe website for the entire Adobe selection.

Hardware

• Am I still able to order a laptop and have it delivered?

  If you're interested in ordering Apple hardware, you can take advantage of educational discounts by using this link and ordering direct with Apple. We can no longer order Apple hardware for purchase directly through the store. 

  We no longer carry any computer hardware in stock for students. If you are a McMaster employee, interested in purchasing a computer for work (not Apple), please fill out an inquiry form.

• My laptop isn't working, can I have it repaired through the Campus Store?

  No, unfortunately, we do not have technicians on-site, so we unable to offer a repair service on Campus. We recommend locating an authorized repair service nearby.

• Do you have loaner laptops that I can lease or borrow?

  No, unfortunately, we do not offer this service.

• Do you have any laptops in stock?

  No, we do not carry computer hardware in stock.

• Do staff or students get Apple educational pricing?

  If you're interested in ordering Apple hardware, you can take advantage of educational discounts by using this link and ordering direct with Apple. McMaster employees can also use this link for personal purchases or to use their Pcard for approved departmental purchases.

• Do you offer additional computer hardware discounts?

  No, we do our best to offer great pricing so no further discounts can be provided.

• How can I use my CFI funds?

  Please speak with McMaster Procurement regarding the use of CFI funds. They will assist you through the process.

  Search the procurement department in the McMaster directory.

Returns

• Can we return laptops/hardware/special order items that were purchased through the store?

  No, since these orders are placed on your request, they cannot be returned to the store. These Special Orders are Final Sale.

• What is the return policy for Computer Accessories and software?

  Our refund and exchange policy can be found here.

Community Support FAQ

• How can my group get a donation?

  All donation requests must be submitted online,  Please ensure you read the donation guidelines to ensure that your group qualifies for a donation before submitting a request.

• Do you sponsor groups?

  The Campus Store does not sponsor groups, but they may qualify for a donation - Guidelines can be found on our donation page.

• Can I get merchandise for a donation instead of gift cards?

  The Campus Store only issues gift cards for donation requests; this provides us with an avenue to ensure we can provide equitable support for each event.

  Donation recipients can then use these gift cards to purchase prizes or supplies from the store in support of the event or use the gift card itself as a door prize for the event.

• Why didn't my group receive a donation?

  In addition to our annual financial contribution to the University, we support as many student activities as we can through donations. Due to the large volume of donation requests we receive, a limited budget for donations has been established, in conjunction with a donation policy, to distribute funds.

  The Campus Store will only consider donating to organizations that are a direct part of the campus community. Applications from individuals or groups that do not meet the above criteria are also not considered.  Other reasons you may not receive a donation may be because your group has already received a donation for a previous event, or your donation request was not made in time (a MINIMUM of 10 BUINESS DAYS, starting the day after your make the request, is required, but requests can be made earlier), or your email address on the submission form is wrong. 

  Full donation policy guidelines can be found online.

Course Materials FAQs

General

• How do I find out which textbooks I need for my courses and whether they're in stock?

  Visit https://campusstore.mcmaster.ca/textbooks/search to build your booklist.

  Select all of your courses using the drop-down menus and click on Find my Textbooks for a complete list, including availability.

  If you don't see your course listed - We receive adoptions up to (and beyond) the first day of classes. If we haven't heard from your instructor, your course will not appear in the listings.  We add new courses every day when we hear from instructors.

  The course materials list for Winter 2024 is posted at noon on Wednesday December 6th. 

  Unable to visit campus? Distance learning? Place an order online using our Click & Ship service (shipping charges will apply).

• How much should I budget for my books?

  The cost per semester can range from $200-$1,200.  The average cost of an individual textbook is around $84.00.  However, that amount can be higher or lower depending on: the type of book, new vs. used, digital vs print, if there are added components etc.  The cost of textbooks can vary depending on your program too.  Most students can safely budget for around $800 per semester on course materials.   Although it depends entirely on which courses you take in a semester, generally Science and Engineering students tend to spend more, whereas Arts and Social Science students spend less.

  We suggest you review our top 7 tips for buying course materials at McMaster.

• Why are textbooks so expensive?

  Textbooks require a greater investment to write, involve more extensive peer review, call for more comprehensive editing and cost more to produce than general trade books. Textbooks are usually produced in smaller print runs, eliminating economies of scale, and their edition life is increasingly limited. In order to keep the information current, publishers often produce new editions of textbooks on a regular basis.

  Most of the cost of a textbook goes back to the publisher - on average, 80-90% of the retail price. The mark-ups on textbooks cover operating costs and an annual contribution to the University operating fund in support of students.

  For more information about where your text dollars end up, please read the article,
  Why are my textbooks so expensive?

• What is the difference between Required, Optional & Alternate course materials?

  When a Professor indicates a textbook is REQUIRED, it generally means that the book is an integral part of the lesson plan for the course and not having it would make the class much more difficult. A required listing usually means that grades, assignments, exams etc are based on the textbook.

  If a textbook is marked OPTIONAL, it generally means the material is supplementary to the lesson plan and the instructor has asked us to make it available to help in your overall understanding of the course material.

  When an item is marked ALTERNATE, it is an alternate format of another required or optional resource also listed for the course.  If an item is marked as an alternate, you should double-check to make sure you aren't buying the same item twice, i.e. a printed textbook (Required) and the e-text version (Alternate).

• Where can I find first year course materials?

  All course materials are available for purchase online at https://campusstore.mcmaster.ca/textbooks/search.

  All physical course materials for Undergraduate, Graduate, MBA, Health Sciences, Continuing Education and Mohawk IAHS courses are located in the Main Campus Store - Gilmour Hall B101.

  Be sure to check our hours of operation to ensure the store is open prior to visiting.

  Unable to visit campus? Distance learning? Please place an order online using our Click & Ship service (shipping charges will apply).

• Where are the McMaster Continuing Education books?

  McMaster Continuing Education (MCE) books are available for purchase online at https://campusstore.mcmaster.ca/textbooks/search and are also located in the Main Campus Store, when open. To learn more about MCE textbooks and ordering MCE books online, please visit the Continuing Education textbook information page - https://www.mcmastercce.ca/course-materials. Be sure to check our hours of operation to ensure the store is open prior to visiting.

• When should I buy my course materials?

  If you want to buy your course materials before courses start, it’s a great way to avoid line-ups.  It’s a good idea to carefully read your course syllabus to make sure you know what’s needed for the course and how the materials will be used.  Many first-year classes have more than one instructor for the same course code, and each section may require different materials. It is essential to know which section you are enrolled in.  All course materials listed for your course is based on information provided by the department or instructor of the course.  The Campus Store does not decide which books to order, or which ones are required vs. optional.

  If you buy course materials before courses start, be sure to read through our Refund Policy and review the textbook refund deadlines for the term.  

  The Campus Store stocks course materials for the first six weeks of term. Keep an eye on our website and social media channels for the Last Day to Buy Textbooks – after this date we will begin sending books not needed for the next term back to publishers.
   

• Can I return my course materials for a refund?

  Physical Textbooks

  Textbooks must be returned in original, unopened packaging and in new condition. Do not write in, mark or read your textbook or open any accompanying software until you are certain about your courses. Textbook refunds are limited to the beginning of each term. Course materials refund dates are posted online and in-store.

  Custom Courseware

  All custom courseware is FINAL SALE and cannot be exchanged or refunded.

  Digital Course Materials - E-Text & Access Codes

  All digital course materials are FINAL SALE and cannot be exchanged or refunded.

  Required Course Supplies & Surgical Supplies

  All stationery and supply items required for a course, as well as surgical supplies and equipment, are FINAL SALE and cannot be exchanged or refunded.

• Can I order my course materials online?

  Students may order course materials online when the course listings for the new semester are released.  It’s important that you check that the course materials you are buying are for the right course in the correct term as more than one term can be posted at a time.  Even if the same course is offered in more than one term, that doesn’t always mean the course materials are the same.

  Unable to visit campus?  Distance learning? Place an order online using our Click & Ship service (shipping charges will apply).

• What is an adoption?

  When a professor orders books for a course we call this a course adoption – they are letting us know which materials are adopted for use in the course. Please note that we receive textbook adoptions up to (and beyond) the first day of classes. Check back often, speak to your instructor, or reach out to us using our online chat platform and we'll try to help.

• What if my textbook is not in stock?

  We offer course materials in a variety of formats; if we do not have a printed copy of the book in the store, we may have a digital copy available. We also leverage partnerships with Amazon and Login Canada, giving customers more options for purchasing their materials.

  If we do not have the book that you need for a class, you may pre-purchase an out of stock text online by clicking on the Special-Order button, and we'll order it for you.  We'll email you when it arrives.

  If you cannot select a special-order button, please contact us by filling out the course materials inquiry form -and we will assist you with a special order. 

• My exam is tomorrow, and I need the textbook now, and you don't have it, so what do I do?

  We're sorry that you're in this position. You could see if the book is available through another retailer, ask to borrow it from a friend or see if the library has it in their collection.

• My class starts in one week; I live internationally, what do I do?

  If there are digital options available, you would have access to them immediately after purchase. Physical course materials are shipped via DHL, and delivery timelines vary based on the final destination.

• Do you have this text for a course I'm taking at a different university?

  We typically don't stock textbooks unless they are being used for a McMaster course.  We only list textbooks by the McMaster University course code online.  If you contact us directly via our online chat and provide as much detail as possible, we can look it up in our inventory system and let you know if we have the textbook in stock.

• I ordered my books online and picked the wrong one; what can I do?

  If you haven't received an email letting you know that we've processed your order (with your receipt attached), then we can cancel an item off your order - please contact us via our website chat platform.

  Orders are preauthorized for a specific dollar amount, so we will not be able to add a new item to your order if it exceeds the amount of the item being cancelled.
  In this case, you have two options; cancel the one item off the existing order and reorder that item or cancel the entire order and place a reorder for all items.
  Once an order has been processed through our point of sale system, it has been packaged, and items cannot be removed.
  Once you receive your order you can opt to return the item that you ordered:

  1. Prior to returning your item, please review the information provided on this page to ensure the goods are eligible for a refund and that you are within the return timelines. If shipping a textbook, your box must be postmarked on or before the refund deadline. Anyone shipping an item back to us that is not refundable, as per the information provided on this page, will not receive a refund. These items may be picked up at our Click & Collect location, or you may pay to have them shipped back to you
  2. If living locally, you can visit us on campus and utilize our in-person returns service during our hours of operation.
  3. If you cannot visit us in person, you are responsible for packing and shipping the merchandise back to the store:
     McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8.
     We recommend that you use recorded (trackable) delivery to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).
  4. Return timelines for purchases made through the Campus Store website for shipment are calculated from the date your shipment arrives (as per tracking notification) to the date that your return package is postmarked. All of the return timelines noted above apply to online orders, so please note these when placing your order. Any returns falling within the guidelines are gladly accepted. Shipping costs are NON-REFUNDABLE.

Physical Course Materials

• Beyond the obvious, what are the differences between new and used texts?

  New books have come directly from the publisher. Used books may have markings and may be worn, but they should have no missing pages. Used texts, if available, cost about 25% less than new ones. There is an additional savings on used books as HST (tax) does not apply.

  Used books are always in demand, and they sell out quickly. Make sure you shop early if you are hoping to buy your textbooks used!

  We are not always able to order used texts for all courses. If your course requires an access code, for example, it is usually less expensive to buy the book and code together (package) than to purchase a used copy and buy the code separately. We do our best to source used books for every course where it is the best deal for students! 

  All used books are shelved along with the new ones in the individual subject/course areas. Look for the yellow USED sticker to determine whether you are looking at a new or used copy.

  Visit Sellback to search our used book Classifieds or to sign up to be alerted when we are buying back your course materials.

• Where do I find lab manuals, safety goggles, lab notebooks, dissection kits, lab coats, etc.?

  All non-book items required for your course can be found year-round in the supplies department of the Campus Store - Gilmour Hall B101. 

  Be sure to check our store hours to ensure the store is open prior to visiting.

• I ordered a book with an e-text but the Access Code didn't come with my order, what do I do?

  Packages that contain a book and an e-text typically have an access code inside the package (on a piece of cardboard, or inside the book) that will give you access to the e-text included.  If an instructor asked us to include an e-text/access code as part of the textbook package, we list that in the title of the book, and the title will always have PKG at the beginning, like this: PKG FINANCIAL ACCOUNTING W/ MYLAB ACCOUNTING 24 MONTH ACCESS.

  Please contact us via our website chat platform if a component included in your package was missing.  

• Can I return this text if I opened the plastic shrink wrap?

  Unfortunately, no. Packages that are shrink-wrapped cannot be returned if they are opened. Our refund and exchange policy can be found here.

• Can I use the same i-clicker in multiple classes?

  Yes, you can.

• What is Click & Collect?

  Click & Collect is our on campus pick up service. You can place orders for course materials online and select Click and Collect instead of shipping to pick it up on campus.  If you want to order your course materials before the term starts, order online and select Click and Collect.  We’ll hang onto your order until the term starts.  

  Please pick up your order as soon as you can so that we can save our limited storage space for incoming orders.  Be sure to check our store hours to ensure that pick up is open prior to visiting.

  Unable to visit campus?  Distance learning? Place an order online using our Click & Ship service (shipping charges will apply).

• When is sellback?

  Sellback runs from:
  Tentative Dates at this time are
  Mon – Fri Jan 6-10th 10 am – 4 pm
  Mon – Wed Jan 13-17th 10 am – 4 pm
  We love giving you cash for your books, just as much as you do!   At the start of each term, we will be buying back your books at Hole in the Wall (located in the hallway next to the Campus Store).  Visit our Sellback page for hours of operation and to sign up for alerts to get an email when your books are in demand!

• How does sellback work?

  Sellback hours are April 15th to May 10th - 10am to 4pm Monday to Friday.

  We work in partnership with schools across Canada and wholesalers so that you can sell more of your books when they’re no longer needed. The program helps Canadian colleges and universities source used stock more locally and allows us to buy books needed for courses from our own students.  If the book you are selling is needed at McMaster, you can expect to be paid about 40% of the retail price.  If it’s being used at another Canadian school, the buy back price is around 30% (we have to factor in shipping your book to that school). If it’s not needed for a Canadian school, the wholesalers might be interested, and the price is set my market demand (usually up to 25% of retail).  

  When Sellback is open, you must come in person to sell your book(s).  Sign up for alerts to get an email when your book is in demand.  You can also get a quote to see if your book is wanted and how much money you can make selling it.  The price can fluctuate, and demand can be limited - so it’s best to come in as quickly as possible to sell your book.

Digital Course Materials

• How do I purchase digital course materials?

  There are 2 ways to purchase e-texts/access codes.  The first is to buy them packaged with a printed book.  You can find these in the course listing and you can purchase these in-store and online.

  The second way is to buy the e-text/access code on it's own without a physical book.  These are purchased online only. 

  In-store? Look for the QR codes in your course section. Use your phone to scan the code for your course. It will add the e-text/access code to an online shopping cart.  You can add multiple items while shopping in-store and checkout when you're done.

  At home? Look up your course to find e-texts/access codes in your course listing.  Add them to your cart. 

  When you complete your online purchase, you will receive an email with information on how to access your e-texts/access codes.

• How do I redeem my ebook or digital access?

  We sell e-texts through our digital platform, Campus eBookstore. Getting your e-text is an easy 2 step process.

  Once you complete your purchase, we will provide you with a redemption code and instructions. This works as your proof of payment to the publisher that you have paid for access to the e-text.

  Once you redeem the code we give you, you will receive an access code that will unlock the e-text you purchased.

  It's essential to follow instructions to ensure you register and set up your e-text correctly. It is always a good idea to use your McMaster email address so that you can access any course content included in your e-text purchase. If you have questions about using the e-Reader Bibliu, please go to the question "What is Bibliu?".

  Here is a video to assist you with redeeming your Campus Store digital access code

• What is Bibliu?

  Bibliu is the e-reader used on the platform we use called Campus eBookstore.  If you have purchased an eBook for your course, you will use Bibliu to read it.  It allows you to read books offline or online and is a fully accessible, user friendly e-reader. 

  You will receive a redemption code after your purchase your ebook. 

  This short video demonstrates how to redeem your Campus Store access code.

  This short video demonstrates how to access your ebooks on Bibliu.

  You can also follow the steps listed below to access your ebook on Bibliu.  To learn more about the features included in Bibliu watch this video.  

  To access your e-book follow these steps:

  1. Click on this link for Campusebookstore.com ( Bookmark this, for use later!)
  2. When you get to Campusebookstore.com log- in and then – choose “My Ebooks” from the left side of the page.
  3. Our ebook reader – Bibli-U will open in another window ( be sure your device and browser settings permit this).
  4. Once the BibliU page is open, click on “CEI Campus eBookstore” from the dropdown menu (do not try to find your university or log in using your email address).
  5. You will then be taken to another sign in page. Please sign in using the email address and password you used to create your CEI account.
  6. Enjoy accessing your book through Bibli-U in the browser.
  7. For direct access log in to your CEI/BibliU account

  If you’d like to access from your mobile device ( ie phone or tablet):

  1. Download the reader app for your mobile device:

  Download for iOS

  Download for Android

  Or - Simply scan the QR code you see, when viewing the book in the browser, linking your device with your library of books.

  If you have any trouble logging into or seeing your eBook in Bibliu, please email support@bibliu.com

• If I buy an e-book, do I have access forever?

  It depends on the publisher and the e-text. Most e-texts are a 6 month subscription. Some are lifetime (perpetual) access. We try to list the subscription length in the title when we have the information to share.

• If my access code / e-text is only accessible for 1 term or 2 terms, should I hold off on registering it to ensure it's active for the full term? ?

  Publishers typically set access code and e-text subscription length to either 6 months or 1 year. Sometimes, the access is for 2 years. We have tried wherever possible to include the subscription length in the title of the e-text. The subscription length is meant to carry you through an academic term (4 months), a full academic year (8 months) or, in some cases to provide you with access the following year if the course continues (12 months, 2 years etc). It’s a good idea to confirm how long your access is for before you register your code. But, since we don’t post the booklist online until about 3 weeks before the term starts, you should be covered for your course if you register it a couple of weeks before the term begins.

• Where is my e-text code?

  After completing your purchase online, an email will be sent to the address you provided on your web order.  After the purchase is complete, a redemption code and instructions will be emailed to you. Follow the instructions to access your e-text.  

  Here is a short video demonstrating how to redeem your Campus Store access code

   

• How do I access my e-text code?

  After completing your purchase online, an email will be sent to the address you provided on your web order.  If you don't see an email, please check your junk/spam folders.  After the purchase is complete, a redemption code and instructions will be emailed to you. Follow the instructions to access your e-text.

  Here is a great video on how to redeem your Campus Store access code

  Here is a video on how to access your ebooks on Bibliu.

• What is an access code, and where can I purchase one?

  An access code is a unique code used to access course content and digital textbooks online. The kind of content depends on the course but may include practice exam questions, interactive videos, and course assignments and, of course, subscriptions to e-books. An access code can include just one type of content or all of these things. Each one is different. If an Access code has been adopted for your course, it will appear under the Materials Available in an Electronic Format heading in the textbook listing for your course.

• Do I really need an access code?

  If an access code is marked Required, at least part of your grade will be related to and/or come from the online content. If an access code is marked Optional, it generally means the material is supplementary to the lesson plan and will enhance your overall understanding of the course material.

• Can I use the access code I got in a package for more than one course?

  Access codes are generally tied to specific textbooks, and so are tied to one course at a time.  

• Can I return an e-text/access code?

  No.  Digital products are non-refundable.

  Items that are final sale are marked as such online and you will see that messaging before you checkout, and also on your store receipt.

• Which is cheaper; buying a new textbook package that includes the access code or a used textbook and the code separately?

  In most instances, it is a better deal to buy the package with book and access code than buying a used book and access code separately.  Each case is different, so before buying your course materials, you can do some research to determine the difference in cost.

• I've lost my publisher access code, what can I do?

  The redemption code provided by the Campus Store is redeemed at the Campus eBookstore website. When you use your redemption code you are essentially creating an account in Campus eBookstore where your access code and eBook information is tied to your email address. If you log in to this account, you can view a list of the access codes and e-texts currently registered to you, along with all relevant details. You can log in here. Can't remember your password? You can request a password reset on this site.

• How long will my access code subscription last?

  All access codes are set up with an expiry date. If we have the information, we include it in the access code/e-text title listing online.  The most common length is 180 days/around 6 months)to last for one semester.

• If I get a message that saying my code has already been activated, what should I do?

  If you saw this message when using your redemption code, please contact us via our website chat platform.  If you used your redemption code and are seeing the message trying to use the publisher access code, you will need to contact the publisher of that particular access code. Check the access code instructions you received that direct you to the publisher’s site. There is usually contact information for the Support team at the publisher.

• Can two people share one e-text/access code?

  No. Only one person can use an e-text/access code.

• Can I sell my e-text/access code when I finish the course?

  No. E-texts/Access codes can only be used by one person and depending on the subscription length, can expire at the end of your course. E-texts/Access codes cannot be sold or transferred.

• My access code doesn't work; what do I do?

  If you your redemption code doesn’t work, please contact us via our website chat platform.  If you used your redemption code and received an access code from the publisher, you will need to contact the publisher of that access code. Check the access code instructions you received that direct you to the publisher’s site. There is usually contact information for the Support team at the publisher.

• I can't find my Campus Store redemption code for my e-text or access code

  After completing your purchase online, the redemption code is emailed to the address you provided on your web order with instructions on how to redeem your publisher's e-text (access) code. When the purchase is processed, you will have received a second email with your receipt attached. The redemption code is also printed on this receipt. Be sure to check your spam folder for emails from the Campus Store as your computer may have flagged them as spam.

Welcome to Campus

• Campus Store open for In-Person Shopping

  The Campus Store, located on the lower level of Gilmour Hall (GH B101), is open for in-person shopping. Be sure to check our hours of operation prior to visiting.

  The Campus Store is #everythingMcMaster. Your Instructor lets us know what materials are required for your courses, and we compile and post the booklist for the University on our website, selling all of the materials (both digital and physical) that you will need to succeed in your studies. In addition to course materials and required supplies, we are the official supplier of all McMaster crested gear, carrying a wide selection of McMaster, Marauder and faculty branded clothing & giftware. The store also features stationery, technology products and reference materials to ensure you have the tools located nearby that you might need.

• University Spring-Summer 2024 Booklist Launches Wednesday, April 17th at Noon

  The University booklist for Winter 2025 will be posted online at noon on Wednesday, December 11th.  The information in this listing comes directly from instructors and we compile it all in one location for ease of access.

  The booklist is organized by the courses you are enrolled in, not by the program.  Your course codes can be found in Mosaic on your schedule in the My Student Centre tab. You will need your course code and section to find your books.

  If we haven't heard from your instructor about what books we should order for their course, you will not find the course in the booklist.  We add the course to the list the moment we hear from your instructor.

• Does the Click & Collect Service run at the beginning of the busy September perid??

  The Click & Collect service is available for students who wish to order their books online and pick them up in the store.  Orders may be picked up from the roll up window in the foyer of the main entrance into the store (the south side entrance, facing the Museum of Art).  To place a text book order, click here: https://campusstore.mcmaster.ca/textbooks/search

  Unable to visit campus? Distance learning? Place an order online using our Click & Ship (shipping charges will apply).

• Line-ups for In-Person Shopping and Order Processing Timelines During Rush

  As thousands of excited students return to campus for the fall, the store is planning for a large influx of customers shopping in person. At the start of each term, we rework our sales floor layout to improve and streamline customer flow through the store to ensure we can get you in and out in a timely fashion.  

  The Campus Store extends its hours of operation, hiring a large number of student staff to assist our current staff complement, so we can effectively process thousands of online orders and in-store transactions accurately and quickly. For the best shopping experience, we recommend that you visit the store prior to term start-up. Once the term starts, there will be longer line-ups outside the store for in-store shopping, especially between class breaks. Please be patient with us; we are working longer hours and doing the best possible job to ensure you have the materials you need.

  Unable to visit campus? Distance learning?  Please place an order online using our Click & Ship and we will get your materials packed and shipped (applicable shipping charges will apply).  Order processing timeliness will vary but orders are normally processed for shipment in 2 to 3 business days.

• HSR Presto Pass Distribution

  How do I get a PRESTO card?

  Students who want a PRESTO card can purchase one at any Shopper's Drug Mart or Fortinos (in Hamilton).  Questions about the PRESTO pass should be directed to the MSU.

  Details can be found online at the MSU website - https://msumcmaster.ca/info/hsr-bus-pass/

• Locker Rentals

  Do you need a locker? The Campus Store has lockers located in buildings across campus, and locker rentals begin on Wednesday, August 9th, 2023, at the Main Store service window. For additional details please visit us online at https://campusstore.mcmaster.ca/information/locker-rentals

• Will the Used Sellback program be running this term?

  Sellback will be open from April 15th to May 10th Monday to Friday for the Spring-Summer 2024 term.  Please check our hours of operation to ensure that sellback is open prior to visiting.

  We work in partnership with schools across Canada and wholesalers so that you can sell more of your books when they’re no longer needed. The program helps Canadian colleges and universities source used stock more locally and allows us to buy books needed for courses from our own students.  If the book you are selling is needed at McMaster, you can expect to be paid about 40% of the retail price.  If it’s being used at another Canadian school, the buy-back price is around 30% (we have to factor in shipping your book to that school). If it’s not needed for a Canadian school, the wholesalers might be interested, and the price is set my market demand (usually up to 25% of retail).  

  When Sellback is open, you must come in person to sell your book(s). Sign up for alerts to get an email when your book is in demand.  You can also get a quote to see if your book is wanted and how much money you can make selling it.  The price can fluctuate, and demand can be limited - so it’s best to come in as quickly as possible to sell your book.

• Can I return my course materials for a refund

  Physical Textbooks

  Textbooks must be returned in original, unopened packaging and in new condition. Do not write in, mark or read your textbook or open any accompanying software until you are certain about your courses. Textbook refunds are limited to the beginning of each term. Course materials refund dates are posted online and in-store.

  Custom Courseware

  All custom courseware is FINAL SALE and cannot be exchanged or refunded.

  Digital Course Materials - E-Text & Access Codes

  All digital course materials are FINAL SALE and cannot be exchanged or refunded.

  Required Course Supplies & Surgical Supplies

  All stationery and supply items required for a course, as well as surgical supplies and equipment, are FINAL SALE and cannot be exchanged or refunded.

• Can I charge items to my Student Card?

  Registered students can charge up to $1,500 both in-store and online at the Campus Store. Charges made in the Campus Store will appear on your Mosaic account and are paid for the same way as your tuition. You can purchase anything in the store on your account, but remember that a student charge account is credit and must be paid back before you receive your marks or register for the next semester.

Payment Methods FAQs

Student Charge Account

• Can I charge Campus Store purchases to my student account?

  Registered students can charge up to $1,500 on their student account at the Campus Store, both in-store and online.  To charge to a student account, you must be enrolled in the current or future terms in the first 90 days of the term; thereafter, you must be enrolled in future terms. For in more depth information on Student Charge Accounts, please visit Registrar's Office and thoroughly review the Terms and Conditions.

• How do I get a student charge account?

  As soon as you are fully registered for a semester, you can begin to use your student charge account. There is a $1,500 charge limit on your student account.

• How can I check my account balance?

  Account balance can be checked in MOSAIC. We encourage you to check your account regularly. No statements are mailed to you.

• How do I pay for my student account charges made at the Campus Store?

  Charges made in the Campus Store will appear in your Mosaic account and can be paid for the same way as your tuition.

• What can I put on my student charge account?

  You can purchase anything in the store on your charge account, but remember that a student charge account is credit, just like a loan or credit card and will have to be paid back before you receive your marks or register for the next semester.

• My student account isn't working on the Campus Store website?

  To charge to a student account, you must be enrolled in the current or future terms in the first 90 days of the term; thereafter, you must be enrolled in future terms.  If you are charging on your student account and receive an error message "Student Credit is on Hold" or "Student Charge over $1,500 Limit," you can reach out to studbill@mcmaster.ca for more details. If you are over your credit limit, you will need to pay down your account before charging privileges are reinstated (please note that the application of this payment and the removal of this block may take a few days). If your student account is not set up to accept charges, reach out to arteam@mcmaster.ca to be set up.

Payment of Goods Online

• What methods of payment are accepted online?

  We currently accept MasterCard, Debit MasterCard, Visa, Visa Debit, Student Accounts and Campus Store gift cards on our website.  To charge to a student account, you must be enrolled in the current or future terms in the first 90 days of the term; thereafter, you must be enrolled in future terms.

• Why can't I use interac debit card to pay online?

  The Campus Store website does not accept interac debit cards online; at this time, only credit cards can be used to pay for online orders.

• My credit card was charged twice, what do I do?

  When you place your order online, the Campus Store pre-authorizes the amount of the purchase to your credit card. This is not an actual charge against your card and typically appears in the authorized area on your banking app. We only process this charge once all the goods in your order have been picked, and your order is ready to be processed. Once processed, you will see this charge move to the posted area on your banking app. Some banks have a brief overlap period where the actual charge and the pre-authorization will both appear at once, but the pre-authorization should disappear within 24 hours. If you have two charges for the Campus Store in the same amount appearing in the posted section of your banking app and they have been there for 24 hours or more, then please reach out to us using our web order inquiry form.

• My payment is not going through.

  The Campus Store website accepts Visa, Visa Debit, MasterCard, Debit Mastercard, student account charges and Campus Store gift cards online. If you have issues paying with your credit card, we recommend placing the charge on your student account.  To charge to a student account, you must be enrolled in the current or future terms in the first 90 days of the term; thereafter, you must be enrolled in future terms.  If you are enrolled in a current or future term, and your student account will not accept the charge, please contact studbill@mcmaster.ca, or if your student account is not set up to accept charges please contact arteam@mcmaster.ca.

  If you are charging on your student account and receive an error message "Student Credit is on Hold" or "Student Charge over $1,500 Limit," you can reach out to studbill@mcmaster.ca for more details. If you are over your credit limit, you will need to pay down your account before charging privileges are reinstated (please note that the application of this payment and the removal of this block may take a few days). If your student account is not set up to accept charges, reach out to arteam@mcmaster.ca to be set up.

• What payment issues can cause my order to be delayed?

  We preauthorize your payment, so unless your card is flagged as lost or stolen, there shouldn't be an issue with processing the payment. If you closed the order window before you saw a confirmation on the webpage that your transaction was successful, this might mean that the approval did not flow back to our site. As soon as you successfully place your order, an email confirmation is sent to the email address that you provided. This confirmation notifies you that your order was successfully placed. Occasionally these may end up in your spam folder, so we recommend checking there if it's not in your inbox. If you did not receive this confirmation email, please feel free to reach out to us via our web order inquiry form, and we can confirm the status of your order.

• Can I pay for my online order with a gift card?

  Campus Store Gift Cards with scratch-off pins can be used to purchase merchandise, both in-store and online. Cards sold within the past 5 years have been produced with a scratch-off pin, which is used to verify the card's validity online. Customers who have older gift cards without the scratch-off pin will have to visit one of our physical stores in person to use it.

Payment of Goods In-store

• What methods of payment are accepted in store?

  We accept MacCard, cash, debit cards, credit cards, student charges and Campus Store gift cards in-store.  You can also charge orders to a department and research accounts in-store.  To charge to a student account, you must be enrolled in the current or future terms in the first 90 days of the term; thereafter, you must be enrolled in future terms.

• Can I use more than one method of payment?

  In-store, we can accept up to two different payment methods, but online you can only use a single payment method.

Departmental & Research Charges

• What is a chartfield account?

  A chartfield account is internal billing for departmental or research accounts.

• What information do I need if I'm paying with a Mosaic account?

  You need your full MOSAIC account number as well as your valid employee ID. If you are making a charge to a research account, you will need to be listed as a signing authority or delegate on the account.

• Can you give me a receipt reprint?

  If you paid for your Campus Store order using a chartfield account, we have a Chartfield Account Receipt Lookup request form.

• Why doesn't my research account work in the store?

  In order to charge items to a research account, you must provide your employee ID, and this ID number has to appear as a signing authority or delegate in MOSAIC. Please check with Research Services if you have any questions.

• Can I use my PDA to purchase items?

  The University guidelines for the use of PDA accounts can be found online.

Course Materials - Immediate Access FAQ

• What is Immediate Access and what are the benefits?

  Immediate Access provides students with first-day access to their required resources through Avenue to Learn at a discounted price. A student will have everything they need to be successful in their course as soon as they have access to their course shell in Avenue to Learn.

• How do I know that my course is participating?

  In addition to the information provided by your instructor on Avenue, the Campus Store will: email you at the start of the term to make sure you have all of the information you need, email you a reminder prior to the opt-out date, and list your course as an Immediate Access course in our course materials listing online.

• What if I don’t want to participate/how do I opt-out?

  Follow the link shared with you on Avenue and in the emails you received from the Campus Store to access the Immediate Access Options page. Once you complete and submit the information on the opt-out page, you will receive an email confirming that you have successfully opted-out – if you don’t receive this email, it’s possible that your opt-out did not get recorded. Please access the Options page again to ensure that you have opted out prior to the deadline.  

• Can I get a refund?

  Immediate access materials are not charged to your student account until after the drop & add period is over and the opt-out deadline has passed.  While digital materials are general final sale, refunds will be considered on a case-by-case basis for students who have withdrawn from the course after the add/drop deadline, or who have other extenuating circumstances.  

• I was charged but don’t have access to my resources

  It’s important that you access your materials through Avenue to Learn prior to the opt-out date. If you did not do this, please reach out to the Immediate Access team for assistance from the publisher.  

• I was charged but I opted out

  Students who have not opted out by the deadline will be charged for their materials. If you have opted out and have been charged, please forward your opt-out confirmation email to the Immediate Access team for further investigation.  

• I opted out but I’ve changed my mind

  1. Opt-out deadline has not passed - Log back into the Immediate Access Options page and change your choice. You will receive an email confirming that you have opted back in  

  2. Opt-out Deadline has passed - Contact the Immediate Access team for assistance – you will be provided with a way to gain access to your materials, but the special pricing may not apply. 

   

• Can I purchase these materials in a physical format?

  Yes, follow the instructions provided to you by the Campus Store and your instructor. The instructions may differ for different publishers, so ensure you’re referencing the information provided.  

• When and how will I be billed for Immediate Access materials?

  We process Immediate Access charges by billing your student account within the month after your class has started. The following is a guideline of when you can expect to see the charge on your Mosaic statement.  Payment is due 30 days after the charge is posted to your account.  

  • Fall Term: late September/early October 
  • Winter Term: late January/early February 
  • Spring Term: May 
  • Summer Term: July 
• Will I receive a record of the charge?

  Yes, you will receive a receipt as a PDF attachment emailed to you from the email address immediateaccess@mcmaster.ca. If you’ve been charged and don’t see this confirmation and receipt, check your junk mail folder.  

• I have additional questions about charges to my student account and paying my balance

  You can find more information about charges to your student account on McMaster Registrar’s website.  If you’re not sure how to view your Student Account in Mosaic, watch this short video for more information.