Exchanges & Returns

Course Materials

Textbooks can be returned in the original, unopened packaging by Monday, May 12, 2025. The last day for McMaster Continuing Education textbook returns is two weeks from the start of the first class.

  • An original receipt is required for all returns.
  • Final sale items:
    • All digital course materials (e.g. e-text, a )
    • Custom-published materials
    • Medical supplies (e.g. lab goggles, stethoscopes, kits)
    • Test preps
    • Special order

General Merchandise

Giftware and clothing not worn or washed can be returned or exchanged within 14 days. You must have the receipt and original tags attached. A restocking fee may apply.

  • Final sale items:
    • Clearance
    • Custom items
    • Drinkware
    • Headwear
    • Socks
    • Software
    • Earphones
    • Gift cards

Holiday Refund Extension

The refund deadline for clothing, giftware, general books and stationery will be extended to accommodate holiday purchases. All purchases made after November 15th will be refunded until the last business day of January.

In-Store

Items can be returned or exchanged at the Campus Store location within 14 days of the date of purchase. Items must have the tags and the original receipt.

Online

Items that are purchased online and comply with the return and exchange policy can be returned to:

  • McMaster Campus Store
    Gilmour Hall B101
    1280 Main Street West
    Hamilton, ON
    L8S 4L8

A copy of the receipt or order number must be included in the return. Items must be packed securely to avoid damage if being shipped back, and be postmarked within the return timeline.

Shipping costs are non-refundable.