Please fill out this form if you've placed a web order that needs to be changed, canceled, or exchanged if you could not locate an answer to your question on our web store FAQ page https://campusstore.mcmaster.ca/FAQ/#webstore
RETURNS
1. Prior to returning your item, please review our refund policy to ensure the goods are eligible and that you are within the return timelines. If shipping a textbook, your box must be postmarked on or before the refund deadline.
2. If living locally, you can visit our service window.
3. If you cannot visit our service window, you are responsible for the packing and the shipping of the merchandise back to the store: McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8. We recommend that you use recorded delivery (tracking) to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).
4. Return timelines for purchases made through the Campus Store website are calculated from the date you receive the goods to the date that your return package is postmarked. All of the return timelines noted above apply to online orders, so please make a note of these when placing your order. Any returns falling within the guidelines are gladly accepted. Shipping costs are NON-REFUNDABLE.
