Our physical store remains closed until further notice. Our online store remains open. The University is closed from July 1-July 5 - orders placed during this period will be fulfilled ASAP but will experience short delays.

General Refund Policy

COVID-19 Return Policy Overview

All return policy deadlines remain the same as listed below. If you purchased a clothing or giftware item in store just prior to the COVID-19 shutdown please reach out to us at webstore@mcmaster.ca.

For refunds or exchanges of good purchased online, please email webstore@mcmaster.ca with any questions. If we have made an error when shipping your purchase we will gladly provide you with a free return shipping label. Please contact our Webstore and let us know the reason for your return.

Thank you for your business and patience during this time.


All Returns Require a Cash Register Receipt

If you have lost your receipt we can search our systems and do a reprint for a charge of $5. Please fill out and print the receipt lookup request form to drop off at any one of our cash desks to begin the process of receipt lookup.

This service is only available for credit, student accounts or debit transactions. We are unable to fulfill lookup requests for cash transactions.

For purchases on University accounts please email details to campusstore@mcmaster.ca.

All Sale, Clearance or Discounted items are final sale.

If you require a refund please bring your item (and receipt) to the location where you made the initial purchase. All refunds on purchases made at the Main Store. are done at the “South Entrance". This is the wheelchair accessible entrance at the front of the store (Gilmour Hall) located in the courtyard by Mills Library and the Student Centre (MUSC).


2020 Spring Term

Last day for Undergrad & Grad spring term text returns
Tuesday May 12th, 2020

Last day for MBA text returns
Friday May 15, 2020

2020 Summer Term

Last day for Undergrad & Grad summer term text returns Tuesday June 30th, 2020

Continuing Education (CCE) Text Returns

Last day for CCE text returns is two weeks from the start of the first class.

Refund Policy

Course Materials

Books Required or Optional for Courses

Textbooks must be returned in original, unopened packaging and in new condition. Do not write in, mark or read your textbook or open any accompanying software until you are certain about your courses. Textbook refunds are limited to the beginning of each term. Course materials refund dates are posted online and in store.

Custom Courseware

All custom courseware is NON-REFUNDABLE.

Required Course Supplies & Surgical Supplies

All stationery and supply items required for a course, as well as surgical supplies and equipment, are NON-REFUNDABLE.

General Books & Clinical Reference

General Reading and Clinical Reference Books may be returned within 14 days provided that the book is in new condition and HAS NOT BEEN READ. All special order merchandise and test preps are NON-REFUNDABLE.

Stationery, Clothing, Computers, Electronics & Giftware

General stationery, office supplies and merchandise from the Computer Department may be refunded / exchanged within 14 days from the date of purchase, provided it is unused and in the original unopened packaging. Clothing must be in the original condition, have the tags attached and be unwashed and unworn. Software is not-returnable. Personal items such as earphones, hats, footwear and undergarments are final sale. In some circumstances, a 20% restocking fee will apply.

All special order merchandise including configured-to-order, personalized or other customized product, may not be returned for refund or exchange under any circumstances unless deemed as defective under manufacturer’s policies.

Defective merchandise will be handled in accordance with the manufacturer’s warranty. It is the customer’s sole responsibility to forward the defective products to the original manufacturer.

Holiday Refund Extension

To accommodate holiday purchases the refund deadline for Clothing, Giftware, General Books and Stationery will be extended. All purchases made after November 1st will be refunded until the last business day of January.

Return Timelines for Online Purchases

Return timelines for purchases made through the Campus Store website are calculated from the date you receive the goods to the date that your return package is postmarked. All of the return time lines noted above apply to online orders, so please make note of these when placing your order. Any returns falling within the guidelines are gladly accepted. Shipping costs are NON-REFUNDABLE.

Pick Up Policy

Items will be held for pickup for 30 days from the date of initial notification. If you are unable to pickup your purchase within 30 days of initial notification please inform our Webstore and we will extend the hold to a maximum of 60 days. Please note that the refund policy & timelines noted above apply.

Return shipping.

If we have made an error when shipping your purchase we will gladly provide you with a free return shipping label. Please contact our Webstore and let us know the reason for your return.

When will I get my refund?

Refunds processed in store will generally take 2 to 3 business days to be refunded to the orignal card. If you are shipping a return back to us, the refund will be processed upon our receipt of the physical goods and will appear on your card within 2 to 3 business days.

Does the Campus Store replace damaged merchandise?

We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 14 days or by the Textbook refund deadline (whichever is first). If you want to exchange for a different item, you will need to return the item and place a new order.

What do I do if an item is damaged in transit?

We ask that you take a photo of the damaged item and email it to webstore@mcmaster.ca along with your order confirmation. If the goods appear to be damaged in transit please include photos of the packaging as well. We'll contact you within 1 to 2 business with instructions on how to proceed.