Our physical store remains closed, but online, we are open 24/7 and offer FREE shipping (with purchase over $75) or pick-up at our service window (Open 11am to 3pm). Winter term booklist launches Wednesday December 2nd at noon.

Campus Store FAQs

General FAQ

  • Is your store open?

    The physical Campus Store is not currently open, but our online store is open 24 hours a day (https://campusstore.mcmaster.ca). We are offering free shipping for Canadian orders over $75 (before tax) through January 31st, 2021. To minimize contact, we recommend taking advantage of our FREE shipping offer, but also have a service/pick-up window for those individuals spending less than $75 that also live locally. Hours for this service window can be found here. Social distancing safeguards are in place, and please remember to bring a facemask with you as the service window is located in our exterior entrance vestibule.

  • What are your hours?

    The physical Campus Store is not currently open, but our online store is open 24 hours a day (https://campusstore.mcmaster.ca). We are offering free shipping for Canadian orders over $75 (before tax) through January 31st, 2021. To minimize contact, we recommend taking advantage of our FREE shipping offer, but also have a service/pick-up window for those individuals spending less than $75 that also live locally. Hours for the service window can be found here. Social distancing safeguards are in place, and please remember to bring a facemask with you as the service window is located in our exterior entrance vestibule.

  • Where are you located?

    Our main store is located in the basement of Gilmour Hall (building 20), adjacent to the student centre -and our health science store is located inside the McMaster Hospital (building 37) in room 1G1, adjacent to the cafeteria. Here is a map of the campus. Be sure to check our hours of operation to ensure the store is open prior to visiting.

  • Do you have a pick-up window?

    Yes we have a pick-up window and the hours of operation are located here. We recommend that customers living in Canada, purchasing more than $75 before tax, choose to have their order shipped to them for FREE through January 31, 2021. We want to ensure the service window is available for refunds and pick-up of purchases of less than $75 for those customers living nearby.

  • Do you offer curb-side pick-up?

    Unfortunately, we do not offer curbside pick-up, but we do have a service window to facilitate order pick-ups and returns.

  • Do I have to pay for parking?

    All visitors to campus will need to pay to park. Daily rates for parking can be found online at the parking website. The Campus Store is offering FREE shipping in Canada for all orders over $75 before tax through January 31st, 2021. We encourage you not to come to campus; we will ship your order directly to your home.

  • Can you give me directions to your store by car?

    Directions are available online. The Campus Store is located in the basement of Gilmour Hall, immediately adjacent to the student centre. Be sure to check our hours of operation to ensure the store is open prior to visiting.

  • What bus do I take to get to the store?

    The HSR (Hamilton Bus Service) has an excellent trip planner available. Be sure to check our hours of operation to ensure the store is open prior to visiting.

  • What is your return/exchange policy?

    Our refund and exchange policy can be found here.

  • Can I get a gift receipt?

    You can request a gift receipt when placing an order online or when paying for an order in store. A gift receipt will enable the recipient of the gift to make sizing exchanges if necessary. In order to streamline operations, this service is not available online during term start-up.

  • Do you sell gift cards?

    Yes, the Campus Store sells gift cards in-store and online. Please note that gift cards are not currently accepted as a method of payment on our website.

  • Can I buy gift cards online?

    Campus Store gift cards can be purchased online, but please note that these can only be used for in-store purchases. They are not currently accepted as a method of payment on our website.

  • Do you sell stamps?

    When our physical store is open, we sell packages of stamps (Canadian, US & International) at our cash desks.

  • Do you give discounts to employees and/or alumni?

    No, the Campus Store does not offer a standard discount to students, employees or alumni. We do offer sales and discount offers throughout the year, be sure to follow-us on social media (@maccampusstore), so you are aware of these events. We also offer discounts on bulk purchases. The McMaster University Campus Store is a self-supporting, non-profit organization, fully owned and operated by the University. Sales from the Campus Store support all operational costs, and additional contributions made to the University in support of student success.

  • Can I talk to someone before placing my order?

    This fall, we are offering a live chat option to assist customers. When the chat is not live, we will link to relevant FAQ's, also providing avenues to connect with our staff via email. The chatbox is conveniently located at the bottom right-hand side of each page on the Campus Store website.

  • I'm a sponsored student; how do I get my textbooks?

    Sponsored students can charge course materials to their student card online. click here for more information.

  • "I've lost my gift card, can I get a replacement?"

    Gift cards are the same as cash and typically cannot be replaced. If you do lose your card please reach out to the Campus Store at campusstore@mcmaster.ca, and we will investigate further.

  • Where do I pick up my bus pass?

    Undergraduate HSR Presto passes are not being distributed for the fall 2020 term, as fees have not been assessed. Grad students have been assessed the HSR bus pass fee but this fee does not include a HSR Presto card. GSA students may already own a Presto card, if not they will need to purchase a Presto card at a local retailer.

  • Where do I go when there's a problem with my bus pass?

    Information about the HSR bus pass can be found here.

Webstore FAQs

General Webstore Questions

  • How long will it take to process my web order?

    Order turn around timelines are based on order volumes. Online orders are typically processed and shipped in 1 to 2 business days during regular operations. At term start-up, this period can extend to 2 to 4 business days from the time your order is placed until it is shipped or ready for pick-up. During the term start-up, we add additional web order fulfillment staff to the process to reduce wait times due to high a high volume of incoming orders. Throughout the process, you will receive automated communications that provide updates on your order.

    Please note that processing timelines for orders placed for Winter 2021 may be extended as all students are placing orders online for their materials. All Campus Store staff, as well as employees from other areas of the University, and student staff, are all working diligently to process orders as quickly as possible. We ask for your patience during this time, and we are doing everything possible to expedite the processing of your order.

  • How do I make sure I order the right size?

    We've been working diligently to add sizing charts to many of the garments featured online. Please be sure to measure yourself before placing your order. A variety of manufacturers produce our garments, so sizing varies across our product line-up. Just because you fit into a medium in one garment does not mean that you fit into a medium in all of our other garments. If a sizing chart does not exist, please feel free to reach out to our merchandise team for assistance at d-bkgmstat@mcmaster.ca.

  • My order arrived damaged, what can I do?

    Please fill out a web order inquiry form. Be sure to take photos of any damage to the packaging as well as photos of the damaged merchandise itself. The staff member following up on your inquiry will request these images as they are used in our discussions with the shipping company.

  • Can someone else pick up my web order, or does it have to be me?

    Yes, someone else can pick up your order on your behalf. The person picking up the order will need a copy of your web order confirmation. They will also need to show their valid student card or government-issued photo I.D.

  • How can I track my order?

    As soon as a shipping label is generated for your order, you will receive an email with tracking information. You may need to wait up to 1 business day before this tracking number is live in the carriers tracking software. Items are often not scanned by the carrier until they reach the depot.

  • If I selected pick-up how long will you hold my web order for?

    Items will be held for pickup for 30 days from the date of initial notification. If you are unable to pick up your purchase within 30 days of initial notification, please inform our Webstore, and we will extend the hold to a maximum of 60 days. Please note that the refund policy & timelines noted above apply.

  • My order has not arrived yet, how long is the wait?

    Order turn around timelines are based on order volumes. During the term start-up, we add additional web order fulfillment staff to the process to reduce wait times due to a high volume of incoming orders. Throughout the process, you will receive automated communications that provide updates on your order. These include:

    • confirmation that we’ve received your order with order details.
    • confirmation that your order has been processed through our point of sale system, which will include a digital receipt for your purchase. If you opted to pick up your order, you will receive a notice that your order is ready for pick-up along with pick-up details.
    • if you selected the shipping option, you will receive an additional confirmation once the shipping label has been printed, along with tracking details for the shipment.

    If there are no issues with an order, the average turn around time for processing orders during slower periods is 1 to 2 business days until the order is shipped or ready for pick-up.

    During term start-up, this processing timeline is extended to 2 to 4 business days until an order is shipped or ready for pick-up. Please note that processing timelines for orders placed for Winter 2021 may be extended as all students are placing orders online for their materials. All Campus Store staff, as well as employees from other areas of the University, and student staff, are all working diligently to process orders as quickly as possible. We ask for your patience during this time, and we are doing everything possible to expedite the processing of your order.

    Once shipped, the order is handed over to the delivery company, and delivery turnaround is based on their timelines; we ship goods via Purolator in Canada (except for PO box and some rural addresses that can only be sent via Canada Post). We ship all U.S. and International orders via DHL.

  • How can I pay for books for my son/daughter/grandchild?

    You will need to know what courses they are enrolled in, so you will need to work with them to build their booklist and purchase books. You can pay for these using your credit card but have them shipped to the student.

    If the student is picking them up at our service window, you will need to forward them a copy of the order confirmation, and they will need to provide a photo I.D. at the time of pick-up. The photo I.D. can be either a valid student card or a government-issued piece of I.D.

  • How do I know if my web order went through?

    As soon as you successfully place your order, an email confirmation is sent to the email address that you provided. Occasionally these may end up in your spam folder, so we recommend checking there if it's not in your inbox. If you closed the order window before you saw a confirmation that the order was successfully placed on the website, then your order may have been approved by the payment processor, but this approval may not have flowed back to our website. Please reach out to us by filling out a web order inquiry form if you cannot locate your order confirmation email.

  • What is click & collect?

    Click & Collect is when students order in advance of arriving on campus. Students can order early, and we hold onto the order until the start of term.

    In Winter 2021, we will be offering pick-up at our service window but will be unable to hold orders for long periods of time due to high order volumes and limited storage space. We ask that you pick-up your order in a timely fashion, so we have room to store other incoming orders. Please confirm that our service window is open prior to visiting.

  • Do you sell gift cards online?

    Yes, we sell gift cards online, but they can only be used to purchase items in-store, not on our website.

    If all goes well, the physical Campus Store is tentatively scheduled to reopen in October.

  • My order is on backorder/special order; How long is the wait?

    It depends on where the publisher is located and whether they have the book in stock. Books available from Canadian suppliers arrive in about ten days. Books that aren't in stock can take several weeks to arrive. If there will be a long delay in getting the book, we will contact you to confirm that you still want to place the order.

  • I've checked my spam filter and cannot find any emails from the Campus Store.

    We offer a live chat option to assist customers. The chatbox is conveniently located at the bottom right-hand side of each page on the Campus Store website. Please reach out to us if you cannot find any order confirmation emails from the Campus Store.

Digital Materials

  • If I purchase an e-text or access code online, do I get access to the materials immediately?

    As soon as you complete your purchase of digital materials on the Campus Store website, you will receive an email with instructions for downloading and activating the item that you've purchased, giving you immediate access to these materials. As soon as the charge has been processed against your credit card, you will receive a second email with a digital copy of your receipt. This receipt includes the same information related to activating the materials you have purchased.

  • Where is my e-text or access code?

    After completing your purchase online, the redemption code is emailed to the address you provided on your web order with instructions on how to redeem your publisher's e-text (access) code.

  • How do I access my e-text or access code?

    After completing your purchase online, the redemption code is emailed to the address you provided on your web order with instructions on how to redeem your publisher's e-text (access) code.

  • I've lost my publisher access code, what can I do?

    The redemption code provided by the Campus Store is redeemed at the Campus eBookstore website. In order to finalize this redemption, you had to set-up an account at Campus eBookstore. If you log in to this account, you can view a list of the access codes and e-texts currently registered to you, along with all relevant details. You can log in here. Can't remember your password? You can request a password reset on this site.

  • I can't find my Campus Store redemption code for my e-text or access code

    After completing your purchase online, the redemption code is emailed to the address you provided on your web order with instructions on how to redeem your publisher's e-text (access) code. When the purchase is processed, you will have received a second email with your receipt attached. The redemption code is also printed on this receipt. Be sure to check your spam folder for emails from the Campus Store as your computer may have flagged them as spam.

Shipping

  • What shipping options are available?

    We ship orders in Canada via Purolator.

    If we are shipping to a P.O. box or some rural addresses where Purolator does not deliver, we ship the order via Canada Post.

    Purolator is the faster of the two methods.

    We ship U.S. and International orders via DHL, and their delivery timeline is one of the best for deliveries abroad

  • Do you offer free shipping?

    For the Winter 2021 term, we will be offering free shipping in Canada for all purchases over $75 before tax. This Free Shipping offer will be available through January 31st, 2021.

    Shipping charges will apply to the U.S., and international shipments and shipping charges can be viewed online.

  • How much does shipping cost?

    We are offering free shipping for Canadian orders over $75 (before tax) through January 31st, 2021.

    We also ship to the U.S. and internationally via DHL.

    Shipping rates can be viewed here.

  • How do you ship? What is the fastest shipping method I can have?

    We ship orders in Canada via Purolator.

    If we are shipping to a P.O. box or some rural addresses where Purolator does not deliver, we ship the order via Canada Post.

    Purolator is the faster of the two methods.

    We ship U.S. and International orders via DHL, and their delivery timeline is one of the best for deliveries abroad

  • Do you ship internationally?

    Yes, and we ship all international orders via DHL. International orders will be initially charged a fee of $100 for shipping. If the final shipping charge is greater you will be contacted to authorize the additional charge. If the final shipping charge is less $100 you will be charged the lower fee. A customs or import duty is a tariff or tax imposed on goods that are transported across international borders. Duties are set by the country that the order is being delivered to and may differ based on the products being ordered. We would recommend reaching out to the organization responsible for assessing duties for your particular country so you have an understanding of how this cost is calculated and an estimate of what additional funds you will have to pay, if any, to clear the merchandise through customs. You will not be assessed any Canadian taxes on your order.

  • My class starts in one week; I live internationally, what do I do?

    If there are digital options available, you would have access to them immediately after purchase.

    Physical course materials are shipped via DHL, and delivery timelines vary based on the final destination.

  • What are the international duties, taxes etc. that I have to pay?

    Duties are set by the country that the order is being delivered to and may differ based on the products being ordered.

    We would recommend reaching out to the organization responsible for assessing duties for your particular country.

    You will not be assessed Canadian taxes on your order.

  • Who pays the shipping for an incorrect order?

    If the Campus Store has sent the wrong item when packing your order or if the Instructor has dropped a book from his course (to be confirmed by Instructor), then the store will provide you with a prepaid return shipping label so you can send the goods back to us.  To request a prepaid shipping label, please fill out a web order inquiry form.  

    For all other purchases, you are responsible for covering the cost of shipping the goods back to the store or for bringing the return to our service window during our hours of operation.  In the case of an exchange, the store will cover the cost of shipping any replacement goods back to you.

    1. Prior to returning your item, please review our refund policy to ensure the goods are eligible and that you are within the return timelines. If shipping a textbook, your box must be postmarked on or before the refund deadline.

    2. If living locally, you can visit our service window.

    3. If you cannot visit our service window, you are responsible for the packing and the shipping of the merchandise back to the store: McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8. We recommend that you use recorded delivery to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).

Changes to an Existing Order

  • I ordered the wrong item; how can I change my order? I haven't received a shipping confirmation yet.

    If you haven't received an email letting you know that we've processed your order (with your receipt attached), then we may be able to cancel an item off your order. Please reach out to us via the chatbox on the Campus Store website so we can assist you. It's located in the bottom right-hand corner of each page – https://campusstore.mcmaster.ca. Orders are preauthorized for a specific dollar amount, so we will not be able to add a new item to your order if it exceeds the amount of the item being cancelled. In this case, you have two options; cancel the one item off the existing order and reorder that item or cancel the entire order and place a reorder for all items.

    Once an order has been processed through our point of sale system, it has been packaged, and items cannot be removed. Once you receive your order you can opt to return the item that you ordered:

    1. Prior to returning your item, please review our refund policy to ensure the goods are eligible and that you are within the return timelines. If shipping a textbook, your box must be postmarked on or before the return deadline.
    2. If living locally, you can visit our service window.
    3. If you cannot visit our service window, you are responsible for the packing and the shipping of the merchandise back to the store: McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8. We recommend that you use recorded delivery to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).
  • How do I make changes to an order I've already placed?

    If you haven't received an email letting you know that we've processed your order (with receipt attached), then we can cancel an item off your order. Please reach out to us via the chat platform on the Campus Store website.

    Orders are preauthorized for a specific dollar amount, so we will not be able to add a new item to your order if it exceeds the amount of the item being cancelled. In this case, you have two options; cancel the one item off the existing order and reorder that item or cancel the entire order and place a reorder for all items. Once an order has been processed through our point of sale system, it has been packaged, and items cannot be removed. Once you receive your order you can opt to return the item that you ordered:

    1. Prior to returning your item, please review our refund policy to ensure the goods are eligible and that you are within the return timelines. If shipping a textbook, your box must be postmarked on or before the return deadline.
    2. If living locally, you can visit our service window.
    3. If you cannot visit our service window, you are responsible for the packing and the shipping of the merchandise back to the store: McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8. We recommend that you use recorded delivery to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).
  • The item I want is out of stock; what do I do now?

    If it's a textbook, you will be able to see if the book has been reordered. Delivery timelines depend on where the publisher is located and whether they have the book in stock. Books available from Canadian suppliers arrive in about ten days. Books that aren't in stock can take several weeks to arrive. Usually, the course materials buyers will include an estimated arrival date in the book comments that display on the site. In many cases, we also offer digital alternatives to printed materials, and this may be an option that you wish to explore.

    If it's a non-textbook item, then the website will update when new stock arrives.

    If you have specific questions about the status of a textbook you can fill out our course materials inquiry form. for inquiries on all other products reach out to campusstore@mcmaster.ca.

Returns, Exchanges & Refunds

  • What is your return/exchange policy?

    Our refund and exchange policy can be found here.

  • I want to exchange the item that I purchased for a different size/colour?

    Prior to exchanging your item, please review our refund policy to ensure the goods are eligible and that you are within the stated timelines.

    Service Window Exchange:

    1. Place an order for the new item you would like to purchase and select pick-up at service window.
    2. Wait to receive your pick-up notification via email.
    3. Come to the service window with the receipt and items you would like to return from your original order along with your receipt.
    4. We will refund this item for you and have your new order ready for pick-up.

    Shipping Exchange:

    1. Fill out a web order inquiry form with the details of what you would like to exchange.  Note: You will need to reorder this item in the correct size/colour on our website, but we will provide you with a free shipping promo code so that you don’t have to pay for shipping on this order.
    2. In the case of an exchange, you are responsible for the packing and the shipping of the merchandise back to the store: McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8. We recommend that you use recorded delivery to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).

    .

  • I want to return what I ordered; how do I go about doing this?

    If the Campus Store has sent the wrong item when packing your order or if the Instructor has dropped a book from his course (to be confirmed by Instructor), then the store will provide you with a prepaid return shipping label so you can send the goods back to us. To request a prepaid shipping label, please fill out a web order inquiry form.

    For all other purchases, you are responsible for covering the cost of shipping the goods back to the store or for bringing the return to our service window during our hours of operation. In the case of an exchange, the store will cover the cost of shipping any replacement goods back to you.

    1. Prior to returning your item, please review our refund policy to ensure the goods are eligible and that you are within the return timelines. If shipping a textbook, your box must be postmarked on or before the refund deadline.
    2. If living locally, you can visit our service window.
    3. If you cannot visit our service window, you are responsible for the packing and the shipping of the merchandise back to the store: McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8. We recommend that you use recorded delivery to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).

  • The web order that I received is not what I ordered, what do I do?

    Please reach out to us via our web order inquiry form with details of the issue. If the Campus Store has sent the wrong item when packing your order or if the Instructor has dropped a book from his course (to be confirmed by Instructor), then the store will provide you with a prepaid return shipping label so you can send the goods back to us. If items are missing from your shipment, that you have been charged for on your receipt, we will ship these out to you. If a prepaid shipping label has been provided, you will need to drop off your return shipment at a Purolator drop off location prior to the replacement items being released for shipment.

    For all other purchases, you are responsible for covering the cost of shipping the goods back to the store or for bringing the return to our service window during our hours of operation. In the case of an exchange, the store will cover the cost of shipping any replacement goods back to you.

  • I want to return a gift that was sent to me, how do I return it?

    If you would like to return a gift that has been sent to you, you will need to ship the item back to the Campus Store, or if living locally, bring it back to our service window. Please note that when a gift is refunded, the credit will be processed against the original card, in this case, compensating the person that originally purchased the gift. If the gift is a garment and sizing is the issue, then you can return the item, requesting a different size garment. If shipping is involved, the Campus Store will cover the cost of sending the correct size garment back to you. Please note that we can only do exchanges for items that are the dollar value as the item originally purchased.

    If you decide you want to return or exchange your gift:

    1. Prior to returning your item, please review our refund policy to ensure the goods are eligible and that you are within the return timelines. If shipping a textbook, your box must be postmarked on or before the refund deadline.
    2. If living locally, you can visit our service window.
    3. If you cannot visit our service window, you are responsible for the packing and the shipping of the merchandise back to the store: McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8. We recommend that you use recorded delivery to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).
  • When will I receive a refund for my online purchase?

    Refunds processed in the store will generally take 2 to 3 business days to be refunded to the original card. If you are shipping a return back to us, the refund will be processed upon our receipt of the physical goods and will appear on your card within 2 to 3 business days after processing.

  • Can I return my textbook?

    E-texts and access codes are not refundable.

    Refund deadlines for physical textbooks are based on the drop and add deadlines published for the University - Friday January 22nd, 2021 is the last day for refunds of winter term textbooks purchased December 2nd, 2020 through January 15th, 2021.

    Our refund and exchange policy can be found here.

  • Can I return an E-Text?

    E-Texts and access codes are not refundable. Our refund and exchange policy can be found here.

  • Can I return this text if it's not in the shrink wrap?

    Unfortunately no. Packages that are shrink-wrapped cannot be returned if they are opened. Our refund and exchange policy can be found here.

  • I want to return my order, but it is past the deadline to return; what can I do?

    Unfortunately, once the refund deadline has passed, we can no longer refund your purchase.

  • Was my web return received at the store?

    Shipment tracking is done by the carrier. If shipping goods back to us, at your cost, you may want to select a package tracking option. Prepaid return labels provided by the store can be tracked.

  • I've been charged twice for my web order, how do I get a refund?

    When you place your order online, the Campus Store pre-authorizes the amount of the purchase to your credit card. This is not an actual charge against your card and typically appears in the authorized area on your banking app. We only process this charge once all the goods in your order have been picked, and your order is ready to be processed. Once processed, you will see this charge move to the posted area on your banking app. Some banks have a brief overlap period where the actual charge and the pre-authorization will both appear at once, but the pre-authorization should disappear within 24 hours. If you have two charges for the Campus Store in the same amount appearing in the posted section of your banking app and they have been there for 24 hours or more, then please reach out to us using our web order inquiry form.

Payment Related

  • My payment is not going through.

    The Campus Store website accepts Visa, Visa Debit, MasterCard, Debit Mastercard and student account charges online. If you are having issues with your credit card we recommend placing the charge on your student account.

    Registered students can charge up to $1,500 on their student account. Charges made on your student account in the Campus Store will appear in your Mosaic account and can be paid for the same way as your tuition. If you are charging on your student account and receive an error message "Student Credit is on Hold" or "Student Charge over $1,500 Limit," you can reach out to studbill@mcmaster.ca for more details. If you are over your credit limit, you will need to pay down your account before charging privileges are reinstated (please note that the application of this payment and the removal of this block may take a few days). If your student account is not set up to accept charges, reach out to arteam@mcmaster.ca to be set up.

  • Why can't I use debit to pay online?

    The Campus Store website does not accept debit cards online; at this time, only credit cards and student cards can be used to pay for online orders.

  • My credit card was charged twice, what do I do?

    When you place your order online, the Campus Store pre-authorizes the amount of the purchase to your credit card. This is not an actual charge against your card and typically appears in the authorized area on your banking app. We only process this charge once all the goods in your order have been picked, and your order is ready to be processed. Once processed, you will see this charge move to the posted area on your banking app. Some banks have a brief overlap period where the actual charge and the pre-authorization will both appear at once, but the pre-authorization should disappear within 24 hours. If you have two charges for the Campus Store in the same amount appearing in the posted section of your banking app and they have been there for 24 hours or more, then please reach out to us using our web order inquiry form.

  • What payment issues can cause my order to be delayed?

    We preauthorize your payment, so unless your card is flagged as lost or stolen, there shouldn't be an issue with processing the payment. If you closed the order window before you saw a confirmation on the webpage that your transaction was successful, this might mean that the approval did not flow back to our site. As soon as you successfully place your order, an email confirmation is sent to the email address that you provided. This confirmation notifies you that your order was successfully placed. Occasionally these may end up in your spam folder, so we recommend checking there if it's not in your inbox. If you did not receive this confirmation email, please feel free to reach out to us via our web order inquiry form, and we can confirm the status of your order.

  • Can I pay for my online order with a gift card?

    No, unfortunately, we cannot accept Campus Store gift cards as a form of payment on our website.

    We are currently working on programming our website to accept Campus Store gift cards online.

Health Sciences Store FAQ

Course Materials FAQs

General

  • How do I find out which textbooks I need for my courses?

    Visit http://textbooks.mcmaster.ca to build your booklist.

  • Is my textbook in stock? (or CCE book, or Ebook)

    Search our course materials listings to build your booklist - http://textbooks.mcmaster.ca. Just select all of your courses and click on Find my Textbooks for a complete list, including availability.

    IF YOU DON'T SEE YOUR COURSE LISTED - We receive adoptions up to (and beyond) the first day of classes. If we haven't heard from your instructor, your course will not appear in the listings.

  • How much should I budget for my books?

    On average, students spend around $800 per semester on books. However, that amount can vary widely depending on your program; the cost of books per semester can range between $200 and $1,200. In general, Medical and Science students end up spending the most, and Social Science students spend the least.

    We suggest you review our top 7 tips for buying course materials at McMaster.

  • Why are textbooks so expensive?

    Textbooks require a greater investment to write, involve more extensive peer review, call for more comprehensive editing and cost more to produce than general trade books. Textbooks are usually produced in smaller print runs, eliminating economies of scale, and their edition life is increasingly limited. In order to keep the information current, publishers often produce new editions of textbooks on a regular basis.

    The mark-ups on textbooks cover operating costs and an annual contribution to the University operating fund in support of students. For more information about where your text dollars end up read the article, Why are my textbooks so expensive?

  • What is the difference between required and optional course materials?

    When a Professor indicates a textbook is required, it generally means that the book is an integral part of the lesson plan for the course and not having it would make the class much more difficult.

    If a textbook is marked optional, it generally means the material is supplementary to the lesson plan and will enhance your overall understanding of the course material.

  • Where can I find first year course materials?

    All course materials are available for purchase online at http://textbooks.mcmaster.ca.

    All Undergraduate, Graduate, MBA and Continuing Education course materials, including first-year textbooks, are kept in the Main Store. All Health Sciences course materials are located in the Health Sciences Campus Store on the first floor of the hospital. This store is currently closed so all orders must be placed online.

    Be sure to check our hours of operation to ensure the store is open prior to visiting.

  • Where are the Continuing Education books?

    Continuing Education books are available for purchase online at http://textbooks.mcmaster.ca and are also located in the Main Campus Store, when open. To learn more about CCE textbooks and ordering CCE books online, please visit the Continuing Education textbook information page - https://www.mcmastercce.ca/course-materials. Be sure to check our hours of operation to ensure the store is open prior to visiting.

  • When should I buy my course materials?

    Although it's tempting to buy your books before school starts to avoid line-ups, it is not always the best idea to do so. Usually, it's better to buy your books after you've received the syllabus from your Instructor, as it clearly outlines the required and optional course materials for your course. Many first-year classes have more than one Instructor for the same course code, and each section may require different materials. Therefore it is essential to know which section you are enrolled in.

    Although the line-ups will be longer once classes start, if you wait, you can get the right books the first time and avoid both the refund line and being stuck with the wrong books. To ensure students have ample opportunity to purchase their course materials, the Campus Store stocks these materials for the first eight weeks of term. At this point, the store begins to send any remaining materials back to the Publishers, unless we've been notified by a professor that they will be used in an upcoming term. This enables us to begin preparing, sourcing and stocking materials for the next term.

    You want to ensure you're prepared for class, so please don't wait until the day before your exam to purchase your course materials. The chances are that if you come in the day before your exam, we will not have a copy of your textbook in stock. Be reasonable; you have known since the first day of class, the exam was coming. It's your responsibility to be prepared.

  • Can I return my course materials for a refund?

    Our refund policy can be found here. Our refund policy states that textbooks can only be returned if they are in their original packaging and in new condition. Do not write in, mark or read your textbook or open accompanying software until you are certain that you have purchased the correct material. Used textbooks are also refundable. Accompanying software until you are certain that you have purchased the correct material. Custom Courseware is always non-refundable.

  • Can I order my course materials online?

    Students may order course materials online when the course listings for the new semester are released.

  • What is an adoption?

    An adoption simply means your Professor has ordered or adopted a textbook for a course. Please note that we receive textbook adoptions up to (and beyond) the first day of classes. If we haven't heard from your instructor about what books we should order, you may see a No Adoption notification in your book listing Check back often, speak to your instructor, or reach out to us using our online chat platform and we'll try to help.

  • How do I read a shelf tag?

    Shelf tag

  • What if my textbook is not in stock?

    We offer course materials in a variety of formats; if we do not have a printed copy of the book in the store, we may have a digital copy available. We are also leveraging partnerships with Amazon and Login Canada, giving customers more options for obtaining their materials.

    If we do not have the book that you need for a class, and it's not available through our partners, then please fill out the following course materials inquiry form - and we will special order a copy for you. Once the book arrives, we'll send you an e-mail and hold the book at the Information desk with your name on it for 72 hours. This service is available during the first four weeks of class. Following this period, you may pre-purchase an out of stock text online, and we'll order it on your behalf from the publisher, contacting you once it touches down in the store.

  • My exam is tomorrow, and I need the textbook now, and you don't have it, so what do I do?

    We're sorry that you're in this position. You could see if the book is available through another retailer, ask to borrow it from a friend or see if the library has it in their collection.

  • My class starts in one week; I live internationally, what do I do?

    If there are digital options available, you would have access to them immediately after purchase. Physical course materials are shipped via DHL, and delivery timelines vary based on the final destination.

  • Do you have this text for a course I'm taking at a different university?

    We typically don't stock textbooks unless they are being used for a McMaster course. We only list textbooks by the McMaster University course code online. You can always contact us directly to find out if we have a particular book in stock.

  • I ordered the wrong textbook; what can I do?

    If you haven't received an email letting you know that we've processed your order (with your receipt attached), then we can cancel an item off your order - please contact us via our website chat platform.

    Orders are preauthorized for a specific dollar amount, so we will not be able to add a new item to your order if it exceeds the amount of the item being cancelled. In this case, you have two options; cancel the one item off the existing order and reorder that item or cancel the entire order and place a reorder for all items. Once an order has been processed through our point of sale system, it has been packaged, and items cannot be removed. Once you receive your order you can opt to return the item that you ordered:

    1. Prior to returning your item, please review our refund policy to ensure the goods are eligible and that you are within the return timelines. If shipping a textbook, your box must be postmarked on or before the return deadline.
    2. If living locally, you can visit our service window.
    3. If you cannot visit our service window, you are responsible for the packing and the shipping of the merchandise back to the store: McMaster Campus Store, Gilmour Hall B101, 1280 Main Street West, Hamilton, ON L8S 4L8. We recommend that you use recorded delivery to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).

Physical Course Materials

  • Beyond the obvious, what are the differences between new and used Texts?

    New books have come directly from the publisher. Used books may have markings and may be worn, but they should have no missing pages. Used texts, if available, cost about 25% less than new ones. There is no HST on USED books.

    Used books are always in demand, and they sell out quickly. Make sure you shop early if you are hoping to buy your textbooks used!

    All used books are shelved along with the new ones in the individual subject/course areas. Look for the yellow USED sticker to determine whether you are looking at a new or used copy.

    Visit Sellback to search our used book Classifieds or to sign up to be alerted when we are buying back your course materials.

  • Where do I find lab manuals, safety goggles, lab notebooks, dissection kits, lab coats, etc.?

    All non-text required items can be found year-round in the supplies department of the Main Store. Required items, medical supplies and medical reference books for Health Sciences courses are found in the Health Sciences Campus Store.

    Be sure to check our store hours to ensure the store is open prior to visiting.

  • I ordered a book with e-text but the Access Code didn't come with my order, what do I do?

    If an instructor asked us to include an Access Code as part of the textbook package, we list that in the title of the book.

    Please check with your instructor and us if a component required for your course is missing from the package you purchased.

  • Can I return this text if it's not in the shrink wrap?

    Unfortunately no. Packages that are shrink-wrapped cannot be returned if they are opened. Please view our refund policy.

  • Can I use the same i-clicker in multiple classes?

    Yes, you can.

  • What is click & collect?

    Click & Collect is when students order in advance of arriving on campus. Students can order early, and we hold onto the order until the start of term.

    In Fall 2020, we will be offering pick-up at our service window but will be unable to hold orders for long periods of time due to high order volumes and limited storage space. We ask that you pick-up your order in a timely fashion, so we have room to store other incoming orders.

    Be sure to check our store hours to ensure the service window is open prior to visiting.

  • Can I rent my textbook?

    While we don't offer a rental program, we normally offer a Guaranteed Buyback Program (GBB). At the start of the term, look for books on our GBB list for a guaranteed rebate to be paid to you at the end of the term. It works like renting books but in reverse! You can use the book up until the end of term and return it to us to get your money. Unfortunately, we've had to cancel our GBB program for fall 2020, but we look forward to reopening it again when students return to campus.

  • When is sellback?

    Sellback will not be taking place for the fall 2020 term.

    We are following the direction of the University, and our physical store remains closed to customers. For the time being, this means that some of the programs we run, like Sellback, cannot operate as they would. But we look forward to opening Sellback again soon!

  • How does sellback work?

    Sellback will not be taking place for the 2020 fall term.

    We are following the direction of the University, and our physical store remains closed to customers. For the time being, this means that some of the programs we run, like Sellback, cannot operate as they would. But we look forward to opening Sellback again soon!

  • How does guaranteed buyback work?

    Unfortunately, we've had to cancel our Guaranteed Buyback program (GBB) for fall 2020, but we look forward to reopening it again when students return to campus. Normally you would look for GBB books at the start of the term; these titles offer a guaranteed rebate that will be paid to you at the end of the term. You can use the book up until the end of term and return it to us to get your money. A full listing of qualifying titles is normally posted on the Campus Store website.

Digital Course Materials

  • How do I redeem my ebook or digital access?

    We sell e-texts through our digital platform, Campus eBookstore. Getting your e-text is an easy 2 step process.

    Once you complete your purchase, we will provide you with a redemption code and instructions. This works as your proof of payment to the publisher that you have paid for access to the e-text.

    Once you redeem the code we give you, you will receive an access code that will unlock the e-text you purchased.

    It's essential to follow instructions to ensure you register and set up your e-text correctly. And, always a good idea to use your McMaster email address so that you can access any course content included in your e-text purchase.

  • If I buy an e-book, do I have access forever?

    It depends on the publisher and the e-text. Most e-text are a 180 day (6 month) subscription. Some are lifetime access. We try to list the subscription length in the booklist when we have the information to share.

  • If my access code / e-text is only accessible for 1 term or 2 terms, should I hold off on registering it to ensure it's active for the full term? ?

    Publishers typically set access code and e-text subscription length to either 6 months or 1 year. You may also see it listed in days: i.e. 180 days or 365 days. Sometimes, the access is for 2 years. We have tried where possible to include the subscription length in the title of the e-text. The subscription length is meant to carry you through an academic term (4 months), a full academic year (8 months) or, in some cases to provide you with access the following year if the course continues (12 months, 2 years etc). It’s a good idea to confirm how long your access is for before you register your code. But, since we don’t post the booklist online until about 3 weeks before the term starts, you should be covered for your course if you register it a couple of weeks before the term begins.

  • Where is my e-text code?

    After completing your purchase online, the redemption code is emailed to the email address you provided on your web order with instructions on how to redeem your publisher's e-text (access) code.

  • How do I access my e-text code?

    After completing your purchase online, the redemption code is emailed to the address you provided on your web order with instructions on how to redeem your publisher's e-text (access) code.

  • What is an access code, and where can I purchase one?

    An access code is a password used to access course content online. The kind of content depends on the course but may include practice exam questions, interactive videos, and course assignments and, of course, subscriptions to e-books. An access code can include just one type of content or all of these things. Each one is different. If an Access code has been adopted for your course, it will appear under the Materials Available in an Electronic Format heading in the textbook listing for your course.

  • Do I really need an access code?

    If an access code is marked Required, at least part of your grade will be related to and/or come from the online content. If an access code is marked Optional, it generally means the material is supplementary to the lesson plan and will enhance your overall understanding of the course material.

  • Can I use the access code I got in a package for more than one course?

    Access codes are generally tied to specific textbooks, so you need to buy the access code that accompanies your specific textbook.

  • Can I return an access code?

    Access codes are non-refundable

  • Which is cheaper; buying a new textbook package that includes the access code or a used textbook and the code separately?

    Each case is different, so before buying your course materials, you need to do a bit of research to determine the difference in cost between buying a new package that includes the access code versus buying a used package and access code separately.

  • I've lost my publisher access code, what can I do?

    The redemption code provided by the Campus Store is redeemed at the Campus eBookstore website.

    In order to finalize this redemption, you had to set-up an account at Campus eBookstore. If you log in to this account, you can view a list of the access codes and e-texts currently registered to you, along with all relevant details. You can log in here. Can't remember your password? You can request a password reset on this site.

  • How long will my access code subscription last?

    All access codes are set up with an expiry date. Access generally lasts the duration of your course.

  • If I get a message that saying my code has already been activated, what should I do?

    You will need to contact the publisher of that particular access code.

  • Can two people share one access code?

    No. Each access code can only be registered to one individual.

  • Can I sell my code when I finish the course?

    No. Access codes are designed to expire at the end of your course and cannot be sold or transferred.

  • My access code doesn't work; what do I do?

    Were you able to redeem the Campus Store redemption code for the Publisher's access code? If so, you should contact the Publisher for technical support. Once you have received an access code, you are on the Publisher's platform, and we aren't able to troubleshoot any issues that you may be having. You should have received a support phone number or email address for the Publisher's technical support team when you received your access code. If not, please reach out to us, and we can connect you with the Publisher.

  • I can't find my Campus Store redemption code for my e-text or access code

    After completing your purchase online, the redemption code is emailed to the address you provided on your web order with instructions on how to redeem your Publisher's e-text (access) code. When the purchase is processed, you will have received a second email with your receipt attached. The redemption code is also printed on this receipt. Be sure to check your spam folder for emails from the Campus Store as your computer may have flagged them as spam.

  • My eText isn’t working, I get a “FULFILLED BY ANOTHER USER” error when trying to load my Adobe Editions eText.  How can I fix this?

    This issue can be the result of a few situations. Most common (#1) - you haven't selected Campusebookstore as the vendor, authorizing the Adobe software without it ( known as Anonymous Authorization). Second most common (#2) - You have already opened the item on one device, and you are not successful at opening it on a second (or third...) device.

    Scenario #1
    You will have to undertake the steps below, and then CEI has to issue a fresh download for the book (https://www.campusebookstore.com/Support.aspx

    To de-authorize, open Adobe Digital Editions (ADE). If you already have it open and also have an eBook file open, be sure to exit out of the eBook back to the library screen.

    1. Open Adobe Digital Editions.
    2. Press Control-Shift-D (Windows) or Shift-Command-D (Mac OS) to deauthorize Adobe Digital Editions.

    OR from the menu in the top left select Help > Erase Authorization. On the next screen you need to confirm by clicking "Erase Authorization". Once done, de-authorization is complete.

    To re-authorize, click on the link to your eBook/eText (from your product instruction email). ADE should prompt you to authorize automatically. Use Campus eBookstore (as the Vendor ID) and your Campus eBookstore credentials (email address and password used to redeem your digital material). If you do not get the prompt to authorize and you have issues opening the book, then click Help > Authorize to start the process manually.

    If ADE has issues de-authorizing and you get an error message.... there is a way to manually remove the authorization.

    For Windows
    :

      1. Choose Start > Run.
      2. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
      3. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
      4. Right-click the Adept key (folder) and choose Delete.
      5. In the Confirm Key Delete dialog, click OK.

    For Mac
    :
      1. Open Adobe Digital Editions.
      2. Press Cmd-Shift-D to deauthorize Adobe Digital Editions
      3. Select Erase Authorization.
      4. Click OK and quit Adobe Digital Editions.
      5. Navigate to /Users/[[Your user account]]/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. ADE is now deauthorised.

    If for some reason you cannot navigate to the activation.dat file (Mac OS X 10.7 and later), please try the following:

      1. Go to the Finder menu.
      2. Hold down the Option (Alt) key and select Go. This reveals the hidden user library.
      3. Select Library.
      4. Go to Application Support/Adobe/Digital Editions and delete the file named “activation.dat”

    Scenario #2

    You will need to look to Adobe for information on "content portability" - https://www.adobe.com/ca/solutions/ebook/digital-editions/faq.html#content - Running on a second device is a challenge to remedy as there are multiple technical factors at play.  As such, Adobe is the best resource for this info.

Custom Courseware

  • What is a Custom Courseware?

    Custom Courseware is a service that assists instructors in creating “coursepacks.” A coursepack is a print or electronic compilation of scanned material from a variety of sources such as books, journals, lab notes, textbooks, websites, etc., which an instructor has decided to use in a course. Essentially, it is like having a textbook created specifically for your course.

  • Why has my instructor decided to create courseware instead of using a textbook?

    There are many reasons that an instructor may have decided to create courseware rather than using a textbook. The Custom Courseware service is able to obtain copyright permission to reproduce books and other materials that are currently unavailable or out of print, and therefore cannot be ordered for you to purchase.

    It is often the case that instructors want students to read material from a variety of different sources; instead of requiring you to buy ten different books from which they will only assign one article or chapter, they put all of the required readings into one coursepack saving you a lot of money

  • What if my courseware is not in stock?

    Your coursepack is always available. Because it is stored digitally, we have the ability to print additional copies once the stock has run out. These additional copies are called Print to Order or rainchecks. A Print to Order coursepack can be purchased at any bookstore location. Once your order is paid for, your coursepack will be printed and available for pickup after 2:00 pm within 1 to 2 business days.

    E-coursepacks are also available online 24/7 and can be purchased and downloaded at any time from the Campus Store website.

  • When should I buy my courseware?

    Since coursepacks are non-refundable, it is best to wait until after your first class to make sure you get the right one. Keep in mind that different sections of the same course may have different course materials listed on the syllabus.

  • How is the price of courseware determined?

    The biggest factor affecting the cost of a coursepack is copyright. Custom Courseware obtains legal permission to reproduce all copyrighted material printed in a coursepack; original publishers of such material often charge a fee for its reproduction. After the copyright costs have been determined, the cost of scanning, printing and binding is added. In the case of electronic coursepacks or e-coursepacks, only the cost of scanning is added.

  • Can I return courseware?

    No. Custom Courseware is non-refundable. Unlike textbooks, the bookstore cannot return unused courseware to a publisher. Therefore, in order to keep costs down, we do not accept courseware returns.

  • What is a Print to Order (PTO) coursepack or raincheck?

    99% of coursepacks are printed on campus, so we have the ability to print additional copies once the stock has run out. These additional copies are Print to Order or “rainchecks.” A Print to Order courseware can be purchased at any bookstore location. Once your order is paid for, your coursepack will be printed and available for pick up within 24-48 hours.

  • Why do I have to wait for a PTO, why isn't it in stock?

    To try to avoid wasting large amounts of paper, we use a PTO (print to order) system to fill any request for custom courseware after we have sold through our first bulk order. Since we work with Media Production Services on campus, we can fill PTOs very quickly, with a 1-2 day turnaround for most courseware we sell.

    For fall 2020, we will be offering a digital and print version for most custom courseware. If the print has sold out, digital versions will be available.

Technology FAQs

Ink & Toner

Licenses & Software

Hardware

Returns

Clothing, Giftware & General Books FAQ

Crested@McMaster Custom Merchandise FAQ

Payment Methods FAQs

Student Charge Account

Payment of Goods Online

  • What methods of payment are accepted online?

    Online we currently accept MasterCard, Debit MasterCard, Visa, Visa Debit and Student Accounts on our website.

  • Why can't I use interac debit card to pay online?

    The Campus Store website does not accept interac debit cards online; at this time, only credit cards can be used to pay for online orders.

  • My credit card was charged twice, what do I do?

    When you place your order online, the Campus Store pre-authorizes the amount of the purchase to your credit card. This is not an actual charge against your card and typically appears in the authorized area on your banking app. We only process this charge once all the goods in your order have been picked, and your order is ready to be processed. Once processed, you will see this charge move to the posted area on your banking app. Some banks have a brief overlap period where the actual charge and the pre-authorization will both appear at once, but the pre-authorization should disappear within 24 hours.

    If you have two charges for the Campus Store in the same amount appearing in the posted section of your banking app and they have been there for 24 hours or more, then please reach out to us using our web order inquiry form.

  • My payment is not going through.

    If your credit card is not working on our website and you are a registered student, you can charge up to $1,500 on your student account. If your student account is on hold please contact studbill@mcmaster.ca or if your student account is not set up to accept charges please contact arteam@mcmaster.ca.

  • What payment issues can cause my order to be delayed?

    We preauthorize your payment, so unless your card is flagged as lost or stolen, there shouldn't be an issue with processing the payment. If you closed the order window before you saw a confirmation on the webpage that your transaction was successful, this might mean that the approval did not flow back to our site. As soon as you successfully place your order, an email confirmation is sent to the email address that you provided. This confirmation notifies you that your order was successfully placed. Occasionally these may end up in your spam folder, so we recommend checking there if it's not in your inbox. If you did not receive this confirmation email, please feel free to reach out to us via our web order inquiry form, and we can confirm the status of your order.

  • Can I pay for my online order with a gift card?

    No, unfortunately, we cannot accept Campus Store gift cards as a form of payment on our website. We are currently working on programming our website to accept Campus Store giftcards online.

Payment of Goods In-store

Departmental & Research Charges

Community Support FAQ

  • How can my group get a donation?

    Donation requests are currently suspended until students return to campus. Donation requests are submitted online, and we will update this page once we reopen our donation program.

  • Do you sponsor groups?

    The Campus Store does not sponsor groups, but they may qualify for a donation - Guidelines can be found on our donation page.

    Donation requests are currently suspended until students return to campus, and we will update this page once we reopen our donation program.

  • Can I get merchandise for a donation instead of gift cards?

    The Campus Store only issues gift cards for donation requests; this provides us with an avenue to ensure we can provide equitable support for each event.

    Donation recipients can then use these gift cards to purchase prizes or supplies from the store in support of the event or use the gift card itself as a door prize for the event.

  • Why didn't my group receive a donation?

    In addition to our annual financial contribution to the University, we support as many student activities as we can through donations. Due to the large volume of donation requests we receive, a limited budget for donations has been established, in conjunction with a donation policy, to distribute funds.

    The Campus Store will only consider donating to organizations that are a direct part of the campus community. Applications from individuals or groups that do not meet the above criteria are also not considered.

    Full donation policy guidelines can be found online.

Pandemic FAQ

  • Why aren't you running the Sellback program?

    Sellback will not be taking place for the fall term. We are following the direction of the University, and our physical store remains closed to customers. For the time being, this means that some of the programs we run, like Sellback, cannot operate as they would. But we look forward to opening Sellback again soon

  • How can I get my stuff out of my locker?

    Reach out to d-bktmg@mcmaster.ca with the building that your locker is located in along with the floor and locker number.

    They will check if the building is accessible and provide you with instructions to remove your items from your locker. The locker clean-out deadline is posted online.

  • Why isn't the physical store open?

    We are following the direction of the University to help in limiting the number of people that are on campus at this time, and our physical store will remain closed as our staff are focused on processing incoming orders for course materials. We are using the main store as a warehouse so that we can process web orders as efficiently as possible. We look forward to seeing you all on campus again soon.