Our return and exchange policy can be found here.
The Campus Store is located on the lower level of Gilmour Hall in room B101. The store entrances are right off MUSC and across from Mills Library.
You can also refer to the McMaster campus map here.
The Campus Store offers a promotional product service called Crested. This service allows anyone in the McMaster or greater community to customize a wide range of products to suit their needs.
Visit the Crested page for more information!
Yes, please refer to the donation policy page for more information.
Although the MacCard service desk is located in the Campus Store, we do not manage MacCard or any other related student ID inquiries. Please visit the MacCard website for more information.
It can take up to two business days to fulfill an order. Once ready, you will receive an email confirming that it is ready for pickup.
Yes! The person picking up the order will need the order number and a form of ID.
30 days.
In-store pick-up is free. Shipping rates vary depending on location. Refer to the Shipping and Pick-up page for more information.
It can take up to two business days to fulfill an order. Once your order is shipped, you will receive an email with tracking information. Orders within Canada are shipped via Purolator, and international orders are shipped via DHL.
Registered students can charge up to $1,500 on their student account at the Campus Store, both in-store and online. To charge a student account, you must be enrolled in the current or future terms in the first 90 days of the term. Account balances can be checked in Mosaic.
For information on Student Charge Accounts, please visit the Registrar's Office website.
The easiest way to access your material is to click on the maroon “See My Booklist” button and sign in with your MacID. Once you sign in, all your course materials will appear!
Alternatively, you can search for your courses by selecting your course details in the course search.
Please refer to the refund policy for more information.
This is the section of the course. Courses are sometimes divided into different parts. They typically have the same course materials, but students should still select the correct section (as indicated on their timetable in Mosaic) to ensure they’re receiving the correct materials.
Required: When an instructor indicates a textbook or other course material is required, it generally means that the item is an integral part of the lesson plan for the course, and not having it would make the class much more difficult.
Alternate: If a textbook or course material is marked as an Alternate Format, then it can be purchased in place of course materials on the same course with the same book name, marked as optional or required. Alternate format materials can be electronic or have a different bookbinding option (i.e. loose-leaf as opposed to hardcover). Customers should not purchase both the alternate format and required or optional materials of the same title, as they are duplicates of the same learning materials.
Suggested: These materials can help you understand the subject better. However, students will not be assessed on their content.
No. The contents can't be sold separately if any supplies or textbooks are sold as a package.
Immediate Access provides students with first-day access to their required resources through Avenue to Learn at a discounted price. A student will have everything they need to be successful in their course as soon as they have access to their course shell in Avenue to Learn.
In addition to the information provided by your instructor on Avenue, the Campus Store will: email you at the start of the term to make sure you have all of the information you need, email you a reminder prior to the opt-out date, and list your course as an Immediate Access course in our course materials listing online.
When you're logged into your personalized booklist with your MacID you'll see the option to remove your access. Make sure that you receive an emailed confirmation of your IA changes so that you know they went through.
Immediate access materials are not charged to your student account until after the drop & add period is over and the opt-out deadline has passed. While digital materials are general final sale, refunds will be considered on a case-by-case basis for students who have withdrawn from the course after the add/drop deadline, or who have other extenuating circumstances.
It’s important that you access your materials through Avenue to Learn prior to the IA Options Deadline. If you did not do this, please reach out to the Immediate Access team for assistance from the publisher.
Students who have not removed their access by the deadline will be charged for their materials. If you have removed your access and have been charged, please forward your IA Changes confirmation email to the Immediate Access team for further investigation.
1. IA Options Deadline has not passed - Log back into your personalized booklist and change your choice. You will receive an email confirming that you have reinstated your access.
2. IA Options Deadline has passed - Contact the Immediate Access team for assistance – you will be provided with a way to gain access to your materials, but the special pricing may not apply.
If the materials are available to purchase in a physical format, you'll see that option on your course list. Make sure that you remove your access to the digital version if you don't want to use both formats.
We show all of the costs associated with your Immediate Access courses on your student account at the beginning of the term. As you add or drop courses, these charges are updated so that you always have full transparency into your IA charges. If you update your IA Options (opt in/out), those changes will show after the deadline at the end of the second week of classes.
IA charges can be paid the same way that you pay your tuition, and are due at the same time.
Yes, you will receive an emailed confirmation of the costs associated with your Immediate Access materials before classes start, or when you join the class. Details about all student account charges can be found by logging into your Campus Store account using your MacID and clicking Order History.
You can find more information about charges to your student account on McMaster Registrar’s website.
Yes, these charges will be reversed on your student account. This may take a few days to reflect on your account.
We are only able to produce customized garments for orders of 15+ units with the same logo. More information can be found on the Crested page!
Yes, details can be found online at http://campusstore.mcmaster.ca/crested.
Our crested team works with an extensive network of manufacturers that offer thousands of crested products. We encourage you to reach out using our Crested contact form to discuss your project. Please provide us with an idea of what you're looking for, or a budget/theme for your event, and we'll offer some creative and competitively priced options.
No, unfortunately, our suppliers have minimum order quantities for decorated garments. A minimum order of 15 units per garment, featuring the same logo is required. If you gather a group of students together wanting to order the same garment, you can reach out to our crested team about a group order at http://campusstore.mcmaster.ca/crested.
If you place an order through our Crested, we will assist you in creating artwork that adheres to the university's branding guidelines.
You can reach out to the crested team at crested@mcmaster.ca to see if the order has been moved into production. If not, you may be able to add an item to the order. Once the order has been moved into production, no additional items can be added. You may want to speak with your group coordinator to see if they plan on doing any additional orders in the future.
At the Campus Store, our priority is to support faculty and student success by ensuring that students have accurate and timely information about all their course materials. Whether you assign textbooks, readings through the library, Open Educational Resources (OER), require specific supplies, or use no materials at all, we compile the information you share to maintain the central database of materials for all courses.
This central database also provides students with an easy to access list of all of their course materials by signing into their Campus Store account using their MacID.
Finally, this information helps McMaster remain in compliance with the directive from the Ministry of Colleges, Universities, Research Excellence and Security requiring reporting of educational material costs.
Non-textbook materials (ie. lab kits, calculators, stethoscopes) are adopted the same way you adopt traditional course materials. If you’ve used the material before it will be listed under the Previously Adopted tab in OCA, if you’re adopting a new item, fill out as much information as possible in the New Resource tab, and our team will be in touch to confirm any additional information needed.
The majority of students we survey tell us that they prefer digital materials due to the lower price and convenience. For these reasons, combined with an industry trend towards new editions only being released in a digital format, we have a Digital First approach to course materials. In practice this means that we will always include a digital option unless specifically directed not to by faculty. For titles where both print and digital options are available, we will stock a limited number of physical textbooks, and re-stock where necessary based on student demand.
If you’re not yet assigned to the course in Mosaic, you will need to search for the course under All Courses. We update this information from Mosaic daily.
If the course doesn’t appear at all, please email courseadoptions@mcmaster.ca and the course can be manually added. At this time Mohawk courses will not appear in the list, please send your adoption information directly to the course materials team for manual processing.
Where possible, please notify the Campus Store so that we can engage with the publisher and ask them to use one of our preferred digital vendors. The Campus Store is not able to provide additional support to students for items purchased outside of our partners.
If you need to make changes to your course material adoptions after they are submitted in OCA (course cancellation, adding or removing a title), please email courseadoptions@mcmaster.ca. The Online Course Adoptions platform does not currently have the ability to edit an adoption after it has been submitted.
We understand that late submissions happen. We don’t enforce a deadline for submitting adoption information, and will accept your adoptions up to (and after!) the first day of classes. In some cases, depending on the timing and the resources needed, we may not be able to source physical books for these courses.
Please contact publishers directly for physical and electronic desk copies. Each publisher has their own criteria and often need specific information via a fillable web form. Please reach out courseadoptions@mcmaster.ca if you need help determining how to order desk copies for a specific publisher.
The booklist for the upcoming term is posted approximately 3-4 weeks before the term starts. Students can generate a personalized booklist by logging in with their MacID.